Spc Ramp Support Pilot Program Analyst
● Provided daily virtual support via Slack for strategic partner representatives intraining by giving positioning, directing them to their resources, and taking escalations● Completed daily call reviews via scheduling system and submitted tracking forms to resolve site issues, improve behavioral habits, and increase metric attainment● Facilitated cross-check support and participated in readout calls and calibrations withinternal employees and external site managers● Identified trends and partnered with Analysts and teammates to create goals andprojects to help representatives be more supported● Frequently hosted debriefs and training seminars which included creating content andpresentations to provide direction to sites and agents on how to improve their customerexperience and familiarity with their customer account systems● Used Microsoft Suite products daily like Excel, PowerPoint, Word, and their matchingGoogle Suite counterparts