Operations Manager
Coffeeheaven
Prague, The Capital, Czech Republic
Main activities and responsibilities:Day to day store operations up to 21 premium coffee shops (Prague, Brno, Bratislava), securing a high level of services and products, recruiting of new people on managerial level, introducing motivation and salary schemes for stores team members, opening new stores, planning and managing on-going trainings schemes for stores team members, introducing and checking the operations standards, introducing and control of health and safety procedures, communicating with customers, dealing with suppliers. Analysing sales and costs data, dealing with stores P&Ls, setting detailed store by store budgets.Main challenges:Defining the store and operations hierarchy, creating effective supply chain, labour costs control, creating the training schedules for initial and on-going trainings, introducing and organising mystery shoppings, introducing loyalty scheme for customers.Responsibility for Czech&Slovak markets.