Kara Thorson Email & Phone Number

Saint Paul, MN, US

Eden Prairie, Minnesota

Leads a team of 15 individuals to achieve efficient property and casualty claim handling, filing first notice of loss management and deliver high quality customer service Accountable for delivering customer driven results through adherence management, customer survey analysis, telephone and productivity reporting, vehicle channeling accuracy and quality.

Established and built new claims department for American Family hiring over 160 individuals to deliver exceptional customer service and claim handling Led a team of 12 individuals to achieve quality customer service for first party casualty claim handling Developed two members of my team on professional goals, resulting in these members being selected for.

Understand and interpret Auto, Homeowner, Specialty and Recreational policies Investigate and gather evidence necessary to handle claims to conclusionProactive in handling customer needs, file management as well as claim inventory Negotiate and settle claims amongst a diverse population including peer members, attorneys, agents, customers, claimants and.

Minnetonka, Minnesota

Served as site manager of the Cargill Office Center Fitness CenterHired, trained and supervised three full-time staff membersResponsible for maintaining and reporting high program utilizaiton, customer service satisfaction, member retention and engagement levelsProject manager for development and roll out of health and wellness programs, products and.

Performed a variety of group exercise classes such as Turbo Kick, Interval Training, Circuit, Boot Camp, Strength Training, Core Training, Yoga Stretch, Indoor Cycle, Power Yoga and StepCarried out fitness assessment, personal exercise programs and consultations for membersAssisted in organizing the Pumpkin Carving Contest, Wellspiration, Group Fitness.

Manages course calendar, assignments, quizzes and impute grades in to BlackboardMaintain and updates Blackboard websiteGuest Speaker for 9th and 10th grade Health classes, October 2009 and January 2010Communicated the importance of nutrition in adolescents and young athletes

Performed a variety of group exercise classes Designed personal exercise programs and complete fitness assessment tests for clientsDesigned professional flyers, banners and informational handouts for Spring Training incentive programFacilitated and organized special events and programs such as the Memorial Blood Drive and Daffodil DaysCommunicated and.

Carried out daily office and administrative dutiesSpecialized in administering strength, power, speed and agility workouts Designed effective and safe training programs for athletes of all agesAdministered standardized skill/improvement tests to athletes

Managed girls softball team specializing in outfield, pitching and catching skillsConstructed time efficient practices and effective strength and conditioning workouts.Instructed team building activities