Manager, Inside Sales - Lead Generation
CurrentEstablished the lead generation team for a global leadership consulting firm, utilized behavioral interviewing skills for candidate selection, & initially served in a player/coach role to establish best practices. Managed a team of four lead generation specialists, worked with execs to set team KPIs & report on progress towards those goals, advocated for team resources, aligned goals with marketing efforts, & executed annual training & development plans. Continue to initiate & expand conversations around an entire suite of leadership development, assessment, & selection solutions for frontline leaders through executives. Lead, coach, & collaborate with an evolving team that qualifies leads for the company’s BD & inside sales teams while providing clients & prospects with invaluable customer service each day. Create & monitor queries, reporting, & processes for CRM flow; utilize sales intelligence & acceleration tools daily to fuel the sales pipeline through targeting, prospecting, & qualification efforts; & maintain strategic partnerships to optimize productivity, drive sales revenue, & increase customer loyalty. Share this breadth of knowledge with all new sales team hires during orientation, while my team structure serves as a template for the implementation of lead generation initiatives around the globe. Despite the team’s downsizing & business interruptions to classroom training initiatives due to the global pandemic, finished FY2020 above expectations at 115% of goal through creative prospecting of dormant accounts & an exponential increase in webinar lead conversion. Continue to serve in a senior role responsible for generating both inbound & outbound leads, nearly doubling qualified leads in 2021 while maintaining a conversion rate of over 30% for leads transitioning to opportunities with wins resulting in more than $2.2 mil in revenue. Currently expanding conversations to build ARR commitments that have led to 20% growth YTD in FY2022.