1. Ensuring efficient and smooth ground handling operations, which includes managing activities such as baggage handling, aircraft cleaning, passenger services, cargo handling, ramp operations, and fueling.2. Developing and implementing operational strategies, establishing performance metrics, and monitoring the overall performance of the ground handling team.3. Building strong relationships with airline clients and airport authorities. Also maintaining regular communication with key stakeholders, addressing any concerns or issues, and ensuring client satisfaction. This includes contract negotiations, reviewing service level agreements, and identifying opportunities to enhance services provided to clients.4. Ensuring compliance with safety regulations and industry standards is vital in the aviation industry, by implementing and enforcing safety protocols, conducting risk assessments, and promoting a safety culture within the organization. Compliance with local and international regulations, including those set by aviation authorities, would be a priority.5. Budgeting, forecasting, and implementing cost control measures to ensure profitability and operational efficiency. Also analyzing financial performance, identifying areas for improvement, and implementing strategies to optimize financial outcomes.6. Identifying and pursuing business opportunities by expanding service offerings, establishing partnerships with airlines or airports, participating in industry events, and staying updated on market trends. Business development efforts aim to increase market share, revenue, and overall growth of the company.7. Ensuring continuous improvement to enhance operational efficiency and maintain a competitive edge by identifying process improvements, implementing technological advancements, and fostering innovation within the organization. Regularly evaluating performance metrics and implementing corrective actions are also important for constant development.

Key Job Responsibilities:Flight Quoting-----------------Communicate effectively with aircraft providers for offers.Use established in-house systems and formats to log and generate quotesNegotiate with aircraft providers when necessary to procure the best value for clients.Evaluate suitable commission schedule.Ensure timely offers with detailed and accurate information are provided for clients.Follow up regularly and work towards confirmation.Flight Booking-----------------Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and thatcompany requirements are met.Issue flight brief with all flight related information.Communicate with suppliers at all times to ensure clients’ requirements are met.Use established in-house systems and formats to log and generate operational documentationClient Relationship Management-----------------Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutionsManage all operational aspects of charters from the first enquiry to completion of the tripInvoicing-----------------Verify supplier invoicesCommunicate with accounts to issue invoice to client and ensure accuracyFollow payment schedule and ensure payments are made/receivedEnsure all financial information is accurately and thoroughly recorded in in-house systemsBusiness Development-----------------Use initiative to identify new potential areas for business development.Develop new business through initiative, follow up on new leads, client recommendations and proactivenetworking.Provide support for sales activity for new business development.Work to generate referral business from existing clients and contactsInformation Management-----------------Keep up to date on the latest operational capabilities of aircraft, airports and handlers.Keep up to date on latest aircraft availability and airport and control authority procedures.

Trainee at Technical Customer Support