Karee Schendel Email & Phone Number

Elgin Illinois

• Customer Service Manager - Reporting to Divisional VP/GM
• Led and managed 11 person Customer Service Team in Elgin, Illinois and Austin, Texas locations.
• Coordinated the customer side conversion from Quickbooks Enterprise and Peachtree to SAP for two divisions with annual revenues of $57M.
• Implemented a temp-to-hire strategy in the customer service function to improve employment success rates and reduce turnover.
• Responsible for 2 person AR and collection team that interfaced with corporate finance to make credit decisions and collect in a timely manner.
• Prepared monthly P&L, Balance Sheet and Financial Performance reports for Divisional GM.

Wheeling, Illinois

• Life insurance call centerBusiness Analyst - Managed projects to improve flow and process within the system.
• Processed all reporting for purchased leads, in excess of 6,000 transactions per month.
• Prepared reports and invoices by gathering information from multiple platforms including social media.
• Improved and streamlined internal process of tracking and completing jobs.
• Researched and contacted new software companies for internal use.
• Project management and testing.

Carol Stream, Illinois

• Processed all Invoices and Purchase orders.
• Managed entire AR/AP function and collections.
• Tracked and maintained all bank accounts.
• Coordinated yearly insurance audits.
• Responsible for shipping and receiving of parts and component assemblies.

Schaumburg, Illinois

• Customer Service FunctionsScheduled service calls over a multistate region.Maintained showroom for customer demonstrations.Arranged freight and rigging for delivery of new equipment to customers.Handled customer.
• Accounting FunctionsPrepared month end data and coordinated financial reports with outside accountant.Processed payroll, all payables and sales commissions.Ran D&B reports to determine creditworthiness of new and.
• AdministrationVerified pricing and processed quotes for new machines and replacement parts.Completed UCC filing and terminations.Processed Sales Tax reports for Illinois, Wisconsin, Iowa and South Dakota.
• Human ResourcesCoordinated new employee orientation and training.Handled all HR administrative duties including health insurance and 401K.
• Trade ShowsCoordinated booth layout with outside vendor.Ordered all required items (electrical, carpet, services).Managed move-in and move-out process.
• InternationalImported machines from Germany, Turkey and Japan.