Karee Schendel Email & Phone Number

Elgin Illinois

Customer Service Manager - Reporting to Divisional VP/GM• Led and managed 11 person Customer Service Team in Elgin, Illinois and Austin, Texas locations.• Coordinated the customer side conversion from Quickbooks Enterprise and Peachtree to SAP for two divisions with annual revenues of $57M.• Implemented a temp-to-hire strategy in the customer service function to improve employment success rates and reduce turnover.• Responsible for 2 person AR and collection team that interfaced with corporate finance to make credit decisions and collect in a timely manner.• Prepared monthly P&L, Balance Sheet and Financial Performance reports for Divisional GM.• Implemented a sophisticated Excel tracking system to monitor customer orders, blanket commitments, and internal corporate demand to match those three elements with the product demand flow from domestic and offshore suppliers. • Developed and trained core team members to deal with expanded responsibilities during periods of explosive growth.

Wheeling, Illinois

Life insurance call centerBusiness Analyst - Managed projects to improve flow and process within the system.• Processed all reporting for purchased leads, in excess of 6,000 transactions per month.• Prepared reports and invoices by gathering information from multiple platforms including social media.• Improved and streamlined internal process of tracking and completing jobs.• Researched and contacted new software companies for internal use.• Project management and testing.• Employee training in new corporate procedures.• Call redaction for vendor credits

, Carol Stream, Illinois

• Processed all Invoices and Purchase orders.• Managed entire AR/AP function and collections.• Tracked and maintained all bank accounts.• Coordinated yearly insurance audits.• Responsible for shipping and receiving of parts and component assemblies.

Schaumburg, Illinois

• Customer Service FunctionsScheduled service calls over a multistate region.Maintained showroom for customer demonstrations.Arranged freight and rigging for delivery of new equipment to customers.Handled customer complaints, vendor issues and expedite requests.Monitored and reported monthly inventory levels.• Accounting FunctionsPrepared month end data and coordinated financial reports with outside accountant.Processed payroll, all payables and sales commissions.Ran D&B reports to determine creditworthiness of new and existing customers.Balanced bank books and managed transfers of funds/lines of credit.• AdministrationVerified pricing and processed quotes for new machines and replacement parts.Completed UCC filing and terminations.Processed Sales Tax reports for Illinois, Wisconsin, Iowa and South Dakota.• Human ResourcesCoordinated new employee orientation and training.Handled all HR administrative duties including health insurance and 401K.• Trade ShowsCoordinated booth layout with outside vendor.Ordered all required items (electrical, carpet, services).Managed move-in and move-out process.• InternationalImported machines from Germany, Turkey and Japan.