Kareem Hassan Email and Phone Number

• Achieve own KPIs (Sales, Equiz and telephone interviews)• Handling customer's inquires and complaints.• Enhance customers experience through develpoing and smoothening the workflow inside the CC.• Shares own experience as an input for new processes which increase customer satisfaction.• Prepare the daily briefings for the team to ensure awareness of Products and Services that mobinil offers.• Part in quality team and delegate leader to insure that everything in shop are correct and accurate such as (Display, stock, agent behavior, info updated and weaknesses) to make development plan to solve in problem• Proposes tools to maintain company and customer center image.• Handle major and complex customer problems and propose permanent solutions.• Handle customer center requests, stock and administrative work.• Proposes tools to maintain company and shop image.