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Kareem Smith is a Product Manager at Macy's. He possess expertise in microsoft office, customer service, retail, management, team building and 10 more skills.
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Product ManagerMacy'S Mar 2022 - PresentNew York, Ny, Us -
Senior Manager - E-Commerce Fraud Strategy & AnalyticsMacy'S May 2017 - PresentNew York, Ny, Us- Support identifying, evaluating and implementing key fraud prevention and detection tools.- Establish and implement strategies based on online transactions and company initiatives to drive down fraud loss rate.- Recommend process and procedure changes to equip Fraud Analyst with efficient process to prevent fraud. - Manage relationship and collaborate with external partners to affect change and minimize fraud
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Senior Manager Digital ProjectsMacy'S Jul 2016 - Apr 2017New York, Ny, Us- Drove the customer & agent Omni channel experience for the Macy’s & Bloomingdale’s Card: developed customer centric strategies, collaborated with stakeholders, identified gaps & strengthened existing / cultivated new reports.- Established and executed business and functional requirements for new Digital and Mobile customer facing initiatives to ensure the best customer experience in store and online.- Analyzed customer feedback data and industry trends to prioritize and create enhancements to drive traffic and sales on Macys.com and Bloomingdales.com.- In partnership with key business owners, identified, developed and deployed innovative services that will heighten the online credit and shopping experience.
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Digital Support Project ManagerMacy'S Jun 2014 - Jul 2016New York, Ny, Us
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Credit Marketing ManagerMacy'S Oct 2012 - May 2014New York, Ny, Us- Establish and maintain relationships with external vendors through the sale of advertising space in monthly billing statements.- Manage monthly statement testing efforts to ensure all compliance and marketing requirements are met.- Provide systemic support for various marketing campaigns.
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System AdministratorMacy'S Mar 2011 - Oct 2012New York, Ny, Us- Created and maintain excel spreadsheets to track travel expenses and team’s return on investment. - Developed and manage content and style for interactive SharePoint databases for Macy’s and Bloomingdale’s. - Analyzed trends in weekly reports based on the new account statistics for more than 450 Macy’s stores. - Partnered with external vendors and other internal business partners to create learning tools and online education modules.
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Project CoordinatorMacy'S Sep 2009 - Mar 2011New York, Ny, Us- Served as primary liaison for four call centers in regards to ICM and Mainframe (SCM) issues and updates.- Managed testing efforts for divisional initiatives related to legal compliance, loyalty marketing and systemic changes.- Developed, analyzed and implemented ICM and Mainframe (SCM) test strategies, test scripts and testing metrics. - Managed relationships with various business partners at multiple call centers in regards to ICM and Mainframe (SCM) issues, testing and project updates.
Kareem Smith Skills
Kareem Smith Education Details
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University Of Cincinnati Carl H. Lindner College Of BusinessMarketing -
St. Xavier High School
Frequently Asked Questions about Kareem Smith
What company does Kareem Smith work for?
Kareem Smith works for Macy's
What is Kareem Smith's role at the current company?
Kareem Smith's current role is Product Manager.
What is Kareem Smith's email address?
Kareem Smith's email address is ka****@****cys.com
What is Kareem Smith's direct phone number?
Kareem Smith's direct phone number is +151360*****
What schools did Kareem Smith attend?
Kareem Smith attended University Of Cincinnati Carl H. Lindner College Of Business, St. Xavier High School.
What skills is Kareem Smith known for?
Kareem Smith has skills like Microsoft Office, Customer Service, Retail, Management, Team Building, Microsoft Excel, Sharepoint, Project Management, Powerpoint, Microsoft Word, Marketing, Call Centers.
Who are Kareem Smith's colleagues?
Kareem Smith's colleagues are Raja Sabesan Napoleon, Michael Bland, Mae Billingsley, Lindsey Clark, Rebecca Snyder, Kah Yee Teh, Anna Hou.
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