Kareem Abrahams Email & Phone Number

I'm a Senior technical support analyst and support engineer with approximately 15 years of working experience in various support roles, in both local and global companies with end-user numbers ranging from tens to thousands. A highly motivated and passionate driven individual with a history of delivering outstanding work and gaining knowledge in multiple support platforms, capable of building strong relationships with team members, customers, and vendors alike.Proficiencies in technical support, both on-site and remotely, on an array of devices and infrastructure. Skilled in working on multiple tasks and objectives simultaneously, and prioritizing work accurately to meet ever-changing customer expectations. Specializing in the analysis of customer issues in order to track the root cause of the issue, and then formulate a way forward towards resolution. A sound, strategic thinker, with strong analytical, interpersonal and administration skills.

Listed skills include Rdp, Microsoft Exchange, Active Directory Experience, Group Policy, and 46 others.