Kareem Amach Email & Phone Number

Webster, Texas, United States

As Shift Manager - Global Trip Support at World Fuel Services, I lead day-to-day operations, providing supervisory support to ops staff. I ensure quality control of all product output, complete Daily Trip QC reports, and act as primary customer contact. My responsibilities include determining staffing needs, acting as management in their absence, and mentoring operations staff for expertise. I oversee specialty programs, update trips based on customer communications, and make informed decisions on flight details and suppliers. Additionally, I arrange ground handling, permits, customs, and accommodations, providing expert support to customers. I conduct employee performance reviews, maintain timesheets, and educate staff on processes and regulations. As a liaison between operations and sales, I assist other departments and handle credit issues. I conduct initial disciplinary measures and provide employee reviews for advancement and promotions. I positively influence staff and maintain professionalism in stressful situations. Moreover, I market and sell all WFS Trip Support products and services to existing and prospective customers.

Webster, Texas, United States

- Review incidents, customer comments and feedbacks from customer and escalate to advise on corrective actions- Supervising and leading all flight operations staff and managing all essential functions of each shift- Maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of World Fuel Services Trip Support products and services existing or new customers.- Coordinates with all department across the aviation department.- Manage the team’s performance, staffing and monitor the staff requirements on shift- Coach, mentor and train staff

Houston, Texas Area

Arranging worldwide flight support services for corporate aviation and VIP customersMy duties and responsibilities is to prepare, coordinate and facilitate all aspects of an international and/or domestic corporate aviation flight.- Trip planning- Computerized Flight Planning and filing of Flight Plan's- Ground Handling / VIP catering / Fuel Arrangements / Transportation / Crew Accommodations- Landing / Overflight permissions- Aircraft documentation requirements- Weather and NOTAMS- Flight Following- Fuel arrangements- Customs / Immigration regulations

Washington, District Of Columbia

• Tasked by HADID headquarters in Dubai to expand business in North America.• Using my experience in flight operations and marketing, I research and evaluate the American aviation services landscape to find new potential clients.• Follow up with current clients, such as FedEx, Delta Private Jets and Universal Aviation & Weather.• Oversee operations staff correspondence with North American clients, vendors and organizations.• Arrange for HADID participation in U.S.-based aviation conferences and conventions.

Damascus, Syria

• Identifies business opportunities by identifying prospects and evaluating their position in the aviation industry; researching and analyzing sales options.• Sells services by establishing contact and developing relationships with prospects; recommending solutions.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identifies service improvements or new services by remaining current on industry trends, market activities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Contributes to team effort by accomplishing related results as needed.

Damascus, Syria

• Handled all aspects of international flight planning, including obtaining over-flight and landing clearances worldwide, in addition to handling and fueling requests.• Coordinated with customers, third-party vendors, pilots, administrators, dispatchers, and schedulers to create, execute, and monitor international trip plans, including short-notice international service requests.• Coordinated with airports, CAA’s and clients from all over the world, private and governmental to process and obtain permits, SLOT, handling confirmations, fuel arrangements, HOTAC, catering for passengers and crew members, and ground transportation for both passengers and crew.• Directed and maintained contact with civil aviation authorities to follow up on permit requests.• Familiarized myself with regulatory requirements for obtaining permits, secured slots, PPRs, overflight and landing clearances. Proficient in using SITA, AFTN, and ARINC.• Worked various shifts and on short notice to execute urgent requests and troubleshoot problems.• Supervised junior team members and trained new staff.

Damascus, Syria

• Assist the legal adviser prepare the personal contracts.• Assist the director of the community department for cultural activates.• Member of the work team at the university opening ceremony.

Bachelor Of Laws (Llb), International Law And Legal Studies

High School Degree, Scientific Field