Design, configure, and manage Windows 365 Cloud PCs and Azure Virtual Desktop (AVD) infrastructure at an enterprise scaleMonitor and troubleshoot Active Directory-related issuesDevelop and implement group policiesProvide technical support to end-users for hardware, software, and network-related issues. Troubleshoot problems and implement solutions promptly to minimize downtime.Manage and administer servers, workstations, and networking equipment. Ensure system security, performance, and reliability through regular maintenance and updates.Install, configure, and update software applications as needed. Ensure compatibility and compliance with organizational policies and standards.Monitor and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Implement network security measures to protect against unauthorized access and cyber threats.Coordinate with external vendors and service providers for procurement, maintenance, and support of IT hardware, software, and services.

Networking, maintenance and configuration of new customer systems.Client Assistance - Applied working knowledge of internal client - specific applications and devices to troubleshoot issues.Software, hardware and cloud configuration. Installed and configured many different switches, routers, and Internet of things (IOT) devices

Utilizing a keyboard by typing proper corrections and other words as necessary.Maintaining the CapTel Call Center’s quality standards for accuracy and speed.Monitoring technical issues on calls and reporting to appropriate staff.Attending job-appropriate meetings and training sessions.

• Call and persuade customers to resubscribe to the service I was selling (SiriusXM).• Assisted customers with a warm and professional attitude• Provided policy and service information