Kareem Sample-Mccants Email & Phone Number

• Advise students in detail on financial aid processes, including loans, scholarships and grants
• Effectively maintain relationships with students and families by communicating in person, on the phone, and via e-mail to ensure comprehension of academic and financial responsibilities
• Serve as liaison to the Bursar’s and Registrars offices by distributing and collecting academic record, registration, transcript, enrollment verification and withdrawal and payment procedures
• Troubleshoot concerns related to student employment, student accounts and registration
• Train students on all online processes and connect students with their school or college specific specialist for additional support

• Developed and maintained comprehensive knowledge of credit practices, laws, and regulations by evaluating quantitative data between operations teams to properly mitigate credit risk scenarios.
• Lead numerous projects to improve credit operational efficiency while working in a fast paced and collaborative environment
• Fostered customer relationships to gauge management quality and resolve critical questions
• Research and resolve customer issues pertaining to personal savings, checking and lines of credit accounts
• Deliver prompt and quality customer care by educating customers of products and services available to best support their needs
• Consistently meet and exceed department expectations for productivity, accuracy levels and customer satisfaction

• Navigate a high volume setting by responding to 100+ inquiries and concerns daily to determine solutions and educate customer
• Efficiently operate 15+ bank management software systems to process transactions and oversee accounts
• Quickly develop rapport with customers to assist with managing their financial activities
• Assess issues with accounts to resolve customers concerns and develop effective solutions
• Advise customers on financial services to support their banking needs and minimize risk
• Manage customer bank transactions, including opening and closing accounts

• Coach high school students on academic and career experiences to support long-term endeavors
• Adhere to UWM and departmental policies and procedures to ethically serve students
• Informed prospective students of UWM admissions process and requirements, as well as the collegiate experience
• Build and maintain a healthy relationship, open communication, and ongoing communication with program participants
• Assess the needs of each youth with the focus on global education, human right, self-advocacy and personal goal setting
• Respond to the changing needs of program participants to reassess interests and adjusts action plan

• Researched and developed curriculum to supplement the learning of high school students
• Delegated task to junior counselors such as room checks, session facilitation and ice breakers
• Composed promotional and marketing items for programs to increase visibility of the program
• Identified potential speakers, films and resources for student activities and workshops
• Facilitated social and educational programs, on and off campus to provide students with interactive programming
• Encouraged students to explore beyond their comfort level by engaging in groups projects, and cultured programs

• Acted as consultant to and served as the proxy for the Auxiliary Service Director
• Arranged local and offsite meetings, complied meeting agendas and transcribed minutes
• Initiated surveys & focus groups to gather learning outcomes
• Prepared public and confidential communication regarding policies and initiatives

• Adapted teaching style to various types of learners and provided safe learning environment
• Developed/provided/oversaw team building exercises and activity planning through group activities and discussions
• Offered support to students’ academic and personal issues while educating students about life skills and the implementation process
• Facilitated students in career building activities

2200 E Kenwood Blvd

• Analyzed complex situations in order to effectively and creatively developed solutions
• Constructed several focus groups of people to actively represent UWM
• Assisted with organizing scheduled events, conferences and parties at UWM
• Generated education outreach initiatives to align with student learning outcomes

• Supervised and coached 8-10 student staff to ensure quality work performance
• Processed 25+ client transactions per hour with extreme attention to detail
• Troubleshot customer concerns and respond to customer account inquiries
• Organized 200+ client transaction receipts a daily to ensure they are properly filed in a timely manner
• Oversaw the onboarding process and administer continuous training to maximize customer service performance
• Managed cash handling and other financial processes, including receiving payments and issuing refunds

• Developed marketing strategies to increase customer satisfaction and attendance
• Resolved issues and concerns customers brought forward
• Assisted diverse population of customer with ordering books and other required materials
• Mastered multiple computer software programs demonstrating quick learning skills
• Demonstrated an ability to effectively work under pressure by identifying problems, adapting to situations and resolving the conflict