Kareem Sarauw Email & Phone Number

United States

Remote

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

• Managing the IT and Facilities department across four campuses with 500+ students and over 70 staff operating all year round.• Office 365 administration – user configuration and system maintenance• Dealing with suppliers, negotiating cost and making sure services and equipment are to a high standard• Monitor and Configure Computer Labs • Maintained high cyber security across all campuses• Ensured excellent customer service and a great experience to all our students• Configured and monitored Online Live Virtual environment for daily classes• Administered Technical support to all staff while implementing a ticketing system using ConnectWise Support Software• Developed and maintained images via WDS Server for classes and special events

Miami/Fort Lauderdale Area

Attended WIOA (Workforce Innovation and Opportunity Act) which provided access to New Horizons IT Bootcamp which allowed me to get IT Certifications. Also allowed for many hours of training labs and virtual sessions which helped to enhance my skillset.

Miami/Fort Lauderdale Area

Lead DSS Technician supporting 6 facilities in the Miami Complex, providing overall IT Support for 600 end users.• Spearheaded Credit Suisse office migration to Morgan Stanley. Project Lead Technician, Supervised on-site techs, implementing 200 new workstation to new environment• Remote support tech – worked 6 months on the Central Support Team (CTS) providing customer to the entire Global Morgan Stanley environment• Top ticket closer for past 8 months

Managed South Eastern Region, Trinidad, Puerto Rico, Panama and Costa Rica end users.• Administered IT support/troubleshooting for 700 users using various remote supporting tools• Maintained daily backups of three Novell 4.12 servers with ArcServe 2000• Server migration from Novell 4.12 Environment to Windows 2000• Maintain and pushed application packages to users with Managesoft client • Supervised imaging and rollout of 250 laptops and 300 desktops to new environment image• Project U: Global Windows Vista migration across Diageo account• Managed Miami, Dominican Republic, Puerto Rico and Costa Rica users migration to new platform Administered active directory users and groups – group policies, and Bitlocker key encryption• Controlled Iron Mountain tape vault. Managed data restore on ArcServe 2000 backups• SCCM – Configuration Mgr. to rollout software packages and updates across South Eastern Region• Top remote ticket closer throughout contract

End user support, South Eastern United States, Puerto Rico, Trinidad• EUS Technician supporting South Eastern Region, Trinidad, Puerto Rico, Panama & Costa Rica locations• First and second level IT support/troubleshooting for 700 users using various remote supporting tools.• Maintain daily Backups of Three Novell 4.12 Servers with ArcServe 2000• Server Migration from Novell 4.12 Environment to Windows 2000• Maintain & Push Application Packages to users with Managesoft Client. • Use Active Directory to Maintain Organizational Functions• Project Homerun: - Complete Migration of Diageo environment from Windows XP to Windows 2000. • Responsible for Imaging and Rollout of 250 New Compaq Laptops and 300 Desktops to New Environment Image.• Project U: Global Windows Vista Migration across Diageo Account• Responsible for Miami, Dominican Republic, Puerto Rico and Costa Rica users migration to new platform.• Active Directory users and groups – manage group policies, Organizational units, Bitlocker key encryption• Iron Mountain tape vault lead. Responsible for data restore on ArcServe 2000 backups• SCCM – Configuration Mgr. to rollout software packages and updates across South Eastern Region

• University of Miami – Office 2000 Roll-out on 300 workstations via disk imaging, Norton Corporate Edition 7.5 roll-out on network desktops, and laptops• Cordis – Johnson & Johnson – Windows 2000 Network assessment on existing enterprise network• In-place Upgrade from Windows 95/98 to Windows 2000 with current applications already installed• installed Windows 2000 on clean machine and tested applications that were currently used Ran Windows 2000 utilities to troubleshoot and correct setup program failures; documented obsolete software which failed to load as a result of migration and provide backward compatibility measures• Telephonetics International – Tech support on desktop PCs and backup messaging on hold data systems; customer support on windows 2000 desktops; set-up and configured print servers on Windows 2000 Advanced Server; configured IBM Reflection Client for mainframe access; assisted with network cabling and patch panels punch down • Agency for Health Care Administration (AHCA) – Configured and troubleshot Windows NT 4.0 Workstations; setup Remote Access Service (RAS) on laptops for tele-workers to dial-in to the network; assisted DCSA with various projects stemming from data migration and re-imaging of PC’s; Level 1 technical support for Agency’s users