Karim Abdel-Hady Email & Phone Number

Dubai, Ae

• Developed, Documented, Tested and Deployed 30+ major features in a major rework of SARSGRID applications using Angular, .Net, and MSSQL such as customized appointment booking systems, and automated login.• Developed, Documented, Tested and Deployed 80+ minor features varying from sorting, filtering and renaming.• Over 200 major and minor bugfixes across the suite of applications including legacy versions.• Attended meetings with clients directly to quicken the development cycle… Show more • Developed, Documented, Tested and Deployed 30+ major features in a major rework of SARSGRID applications using Angular, .Net, and MSSQL such as customized appointment booking systems, and automated login.• Developed, Documented, Tested and Deployed 80+ minor features varying from sorting, filtering and renaming.• Over 200 major and minor bugfixes across the suite of applications including legacy versions.• Attended meetings with clients directly to quicken the development cycle and act according to accurate information in a timely manner. Show less

Egypt

• Provided technical support for over 100 Universities across USA and Other countries and closing over 200 Tickets for SARSGRID applications.• Received a positive 100% rating from over 130 reviews.• Created instructions and tutorials for newly hired agents.• Assisted in increasing the client-base through going the extra mile by adding minor features.• Worked on fixing bugs in both the Backend and Front-End using .Net, Angular, and MSSQL.

• Developed, Documented, Tested and Deployed 30+ major features in a major rework of SARSGRID applications using Angular, .Net, and MSSQL such as customized appointment booking systems, and automated login.• Developed, Documented, Tested and Deployed 80+ minor features varying from sorting, filtering and renaming.• Over 200 major and minor bugfixes across the suite of applications including legacy versions.• Attended meetings with clients directly to quicken the development cycle… Show more • Developed, Documented, Tested and Deployed 30+ major features in a major rework of SARSGRID applications using Angular, .Net, and MSSQL such as customized appointment booking systems, and automated login.• Developed, Documented, Tested and Deployed 80+ minor features varying from sorting, filtering and renaming.• Over 200 major and minor bugfixes across the suite of applications including legacy versions.• Attended meetings with clients directly to quicken the development cycle and act according to accurate information in a timely manner. Show less

• Provided technical support for over 100 Universities across USA and Other countries and closing over 200 Tickets for SARSGRID applications.• Received a positive 100% rating from over 130 reviews.• Created instructions and tutorials for newly hired agents.• Assisted in increasing the client-base through going the extra mile by adding minor features.• Worked on fixing bugs in both the Backend and Front-End using .Net, Angular, and MSSQL.

Egypt

• Leading weekly connect sessions with 35+ students per session.• Teaching Computer Fundamentals as part of the DECI Initiative in Udacity’s Largest project yet.• Achieved 93%+ Graduation Rate with 4.9 Star Rating over the entire Cohort.

Egypt

• Consistently meet Key Performance Indicators (KPIs) by efficiently handling a high volume of customer calls, averaging over 40 calls per day, with an average call duration of approximately 10 minutes, while maintaining a strong focus on achieving high Net Promoter Scores (NPS).• Provide technical support via phone, email, or chat, resolving issues promptly.• Educate customers on product usage and troubleshooting methods.• Document interactions and escalate complex issues for… Show more • Consistently meet Key Performance Indicators (KPIs) by efficiently handling a high volume of customer calls, averaging over 40 calls per day, with an average call duration of approximately 10 minutes, while maintaining a strong focus on achieving high Net Promoter Scores (NPS).• Provide technical support via phone, email, or chat, resolving issues promptly.• Educate customers on product usage and troubleshooting methods.• Document interactions and escalate complex issues for resolution, contributing to knowledge base improvement. Show less

Diploma Of Education, Computer Science

Bachelor Of Commerce - Bcom, Accounting And Finance, Good

Activities and Societies: