Research, design, and delivery of tools that empower game teams to advance inclusivity in our products and services at scale.

Design and delivery of large-scale applications and customer experiences that deliver customer value and support business goals.

Support EA’s diversity, equity and inclusion goals through programming, partnerships and initiatives that lift Black voices and experiences within EA, our communities, and our games* Partnered with a local non-profit to plan, fund and host a virtual game design event for 150 high school students.* Meet with local female, Black and Latinx high school students to share insights on careers in gaming and it's connection to STEM and STEAM concepts* Partner with game studios to recommend ideas and share feedback that ensures accurate and engaging Black representation and content in our games* Assist in the planning and execution of global initiatives including Black History Month and Juneteenth programming

Collaborate with game studios to deliver game telemetry data to our customer support application; supporting an experience that empowers agents to confidently investigate and resolve issues players experience in our games.* Define business requirements based on game features, key support scenarios and other data* Contribute to drafting the CX support strategy for each game* Partner with engineering to define and deliver the appropriate solution* Gather and analyze data post launch to identify opportunities to improve the product * Manage the game integration roadmap and feature backlog* Provide guidance to other integration managers on the team

System owner of the EA Help support site and its integrations with supporting systems* Identify issues and opportunities to build a sustenance feature roadmap* Manage prioritization, development and execution of the roadmap* Collaborate with stakeholders to identify and define business requirements* Work with tech leads to convert business requirements into deployed technical solutions* Successfully delivered Arabic as a newly supported language on internal and external systems

Led a global team of project managers, architects, developers, and testers to successfully:* Replace a legacy content management system (CMS)* Replace a legacy search solution* Integrate the new CMS and search solutions with the external EA support site* Integrate the new CMS and search solutions with the internal customer support application* Complete Phase 1 of a support site redesign leveraging the new CMS* Redesign the online case creation flow to reduce player friction and increase completion rate

Evolved the online support experience on ni.com as lead for the web platforms team. Leveraged research and innovation to deliver a more intuitive and frictionless customer experience for software documentation and downloads.

As a trusted adviser, I promoted customer success in developing and deploying systems built on the NI software and hardware platforms through training, consultation and technical support.

Helped develop and implement strategies in support of regional business recruitment, retention, and expansion. Responsibilities focused on consultation, project management and event planning.

Guided development and delivery of acoustical engineering solutions aligned with customer expectations and business goals. Transitioned to ODM vendor manager, guiding hardware development activities of a global team of acoustical engineers across 5 vendors. Also worked to align the individual product development processes of each vendor with that of Dell.

As lead engineer for interior acoustics on the Ford SuperDuty program, I translated stakeholder feedback, industry benchmarking data and technical requirements into value added engineering solutions, spanning all phases of product development.