Kareen J. Email & Phone Number

Central Luzon, Philippines

United States

• Oversee the training/coaching and staffing/scheduling of their assigned project team. They have a high level of overall knowledge and the ability to collaborate, coach, and forecast needs. Possess very strong.
• Oversee the training/coaching and staffing/scheduling of their assigned project teamSupport & Development
• Responsible for measuring and providing appropriate performance feedback; assisting in the implementation of improvement projects, assisting with customer escalations, and providing ongoing support to teamsPerformance.
• Maintain team performance and quality standards based on established metrics and benchmarks
• Perform other related duties assigned by the management

Baguio City, Cordillera Admin Region, Philippines

Baguio City, Cordillera Admin Region, Philippines

Broadpath, Baguio City

Broadpath Healthcare Solution, Baguio

Answers inquiry regarding dental insurance coverageWe provide update with members claimsWe cater both members and HMO/PPO admins, walk them through provider and member portal.We process customers monthly fees payments, assist them in enrolling and changing facilities.We look into claims status and provide assistance to denied claims

Angeles Pampanga

ORG3D & RecboundGather LeadsSet up CRM for email automation.Verify data prior to submission to Sales & Marketing

Clark Outsourcing, Pampanga

Employed by Outsourcing CompanyHandled first-time Clients who started their Email Support department and grew the team to 8 people in 6 months, providing each agent onboarding assistance and supporting them to ensure agent development.I delegate a task to other departments for proper handling.I am coordinating Fixes to recurring issues with the QA Dev.

Teletech Pampanga

Teletech Pampanga

Teletech Pampanga

Teletech, San Fernando Pampanga

• We develop Agents to meet Client expectations and provide coaching to improve their skills
• We do Root Cause Analysis of the behavioral aspect of each employee l
• I provide real-time support
• Take escalation Train Representative with Billing and Customer Experience
• I assist in making sure that Agents hit metric goals for them to be qualified to get incentives.
• Daily reporting and Quality assurance

United States

WORK FROM HOME - FLEXI ROLEAccounts:Lead Zumba - Gathering leads and sorting them in Excel before sending them to Marketing, and I help make appointments for Applicants with the Company owner. I help the team training new hire of the basic admin task required by the CEOLaw Firm - Answering inbound calls and scheduling appointmentMazanda - Gathering leads.

United States

Flexible Role - Virtual Assistance and Customer Service RoleCABLE ACCOUNT - SureWest HBO CSR (Handles subscription and concerns)TRAVEL ACCOUNT - Arrival Survival Pack (Processing online inquiry and doing Cold Calling for Sales confirmation)Real estate Admin (Gathering information on Website visitor and checking for contact information)

Dagupan, Ilocos Region, Philippines

My sister owned a business that is situated in our hometown, I went home to care for our Mother and at the same time helped with whatever I could at the time. My Responsibilities in my sister's business are as follows:Procurement CashierOrder takingChecking on Employees' DTRCalculating Sales and Hours of Work

Telepeformance, Shaw

- Welcare Pharmacy Compounding & PrescriptionsEmployed by Outsourcing CompanyWe assist the insurance holders and answer general inquiries.We also process claims, prescription orders, monthly payments, and reimbursements.

Shaw Blvd, Metro Manila

Address customers' concerns and inquiriesFind the best-fit plan for the callerCoordinating to manage complex issues to provide resolutionInvestigating accounts to ensure that resolution is targetedEducating about the productsCreating the need to upgrade the plan and make a SaleHave handled an escalation bay where we have provided immediate assistance to.

Philippines

This is a family business. we have blended responsibility where we share tasks with my other siblings and some sales agents.- I was able to handle retail support, sales end-to-end process, procurement, and stocking.- I was able to help with legal papers works for bidding and also oversee the PR and PO from the government accounting department to ensure.

Bsn, Nursing Administration

Associate'S Degree, Caregiver