Karel Deraedt Email & Phone Number

Antwerp, Be

Wommelgem, Flemish Region, Belgium

Team lead of ICT team, ICT team is 19 people at 3 locations, Belgium, Atlanta and India.ICT team is divided in 2 sub teams, Digital workplace & Support Services and Infrastructure.Tasks and roles are.- Overseeing operational support- Coordinating ICT Projects- Defining procedures and proceduresThe other function is being responsible for Subfunctional Area Excellence for Function Area Technical Services.This contains the following tasks and roles.- Vendor management for everything related to ICT on company level, close collaboration with Legal- Collecting, maintaining ICT budget on company level, close collaboration with Finance- PMO for Technical Services

Wommelgem

Rijkevorsel

Process Manager acks like an Executive Builder (uitvoerend bouwheer) for a number of projects. Realizing the project with the given boundaries, Overview of the skills and tasks- Project Management: Time, Budget, Scope, Quality, Change, Milestones,- Governance: Define project strategy and structure, steerco meetings at C-Level- Stakeholder Management: Align the different stakeholders, customers, architects, engineering companies, …- Program Risk Management: Identify and mediate risks on program level- People Management: Coaching project team to keep focus on results

Brussels Area, Belgium

Project Management Multiple simultaneous infrastructure projects. Integration, migration and implementation of different technologies, Data (LAN, WAN, WLAN), Voice (VOIP, UC, Lync, Contact Centers), Security (Firewalls, Proxy, …) multi-vendor. This for fixed (national & international) customers within a portfolio, but also one-off projects. Tasks:- Creating SOW, planning and follow-up of internal and external deliverables- Foreseen needed internal & external project reporting, from steering project team members to Steerco meetings at executive level.- Project delivery on-scope, timing, budget and quality, this within the expected margin of profit and customer satisfaction.Service Delivery ManagementBeing the bridge between customer and the internal organization to ensure proper level of service is maintained as described in the SLA or service level agreement.Tasks:- Creation of Incident, Problem and changes processes for different customer- Validating the install base of the customer and the related back-to-back contracts with the suppliers.- Follow-up of incidents, problems and changes, active communication of problem investigation, escalation to suppliers, SLA reports and progress meetings.P&L on yearly basis for project and service management between 6 to 8 million euro on yearly basis.Customers:Provincie Antwerpen / Bridgestone / Emmaus Ziekenhuis / Europa Ziekenhuis / AZ Damiaan / Sint-Andries Tielt / Digipolis / Barco / Leaseplan / ACV / DHL / Euroclear / T-Groep / ...

Zaventem

Team Manager NOCTeam of 7 engineers responsible for monitoring of national and international customer networks, where needed procedures need to be followed during incidents.Tasks:- Planning of the NOC shifts, team is working in a 24/7 regime. Holiday planning, evaluation and day to day coaching.- Transition process to add new customers, verify the needed documents, processes and procedures.Project Management Multiple simultaneous infrastructure projects. Integration, migration and implementation of different technologies, Data (LAN, WAN, WLAN), Voice (VOIP, UC, Lync, Contact Centers), Security (Firewalls, Proxy, …) multi-vendor. This for fixed customers within a portfolio, but also one-off projects.Tasks:- Creating SOW, planning and follow-up of internal and external deliverables- Foreseen needed internal & external project reporting, from steering project team members to Steerco meetings at executive level.- Project delivery on-scope, timing, budget and quality, this within the expected margin of profit and customer satisfaction.Service Delivery ManagementBeing the bridge between customer and the internal organization to ensure proper level of service is maintained as described in the SLA or service level agreement.Tasks:- Creation of Incident, Problem and changes processes for different customer- Implement service improvement plan- Lifecycle management- Validating the install base of the customer and the related back-to-back contracts with the suppliers.- Follow-up of incidents, problems and changes, active communication of problem investigation, escalation to suppliers, SLA reports and progress meetings.

Kontich

Project manager for External Customers.- OCE- Belgacom

Brussels Area, Belgium

- Translate business requirement into standard infrastructure (HW & SW), with corporate requirements of business continuity, disaster recovery and support, this for internal developed and insourced applications and services.- Creation of technical design, providing input on HW & SW and Services (implementation and support) for business case - Kick-off meeting and project follow-up of the implementation teams. - Creating of non-functional requirement that are used in RFQ to suppliers.- Supporting product management team by providing road-maps for short and long term strategy.- Approximately 10 to 15 simultaneous projects, large number of the projects was related to the IT merge of Proximus & Belgacom.

Brussels Area, Belgium

Projecten: WAP Gateway, Vodafone live, Off-net filter (adult blocking), MMS, Hello Tones, Mobile TV,Video Streaming en download, Full track music downloadMain tasks and responsibilities:- Technical design and delivery of mobile added services. - Project management and Technical project management (on scope, on time, on budget)- Collaborating with different teams (operations, engineering, marketing, business)- Determine scope of projects and services- Creation RFI for suppliers, and quotation RFQ, RFP from suppliers, supporting vendor management - Creating of business cases, TCO, ROI, Function point analyse. - Creation of test cases for acceptance of deliverables and services .- Capacity and quality planning.- Creating and maintaining long term technical roadmap

Aartselaar

- Achieving pre-defined sales targets- Managing actual customers and prospecting new customers- Up selling en cross selling.- My technical, service and project background was an advantage for analysing customer’s needs for providing a personalised offer.

Herentals

Projects:- WAP (Mobile Internet) implementation and support for Proximus- WAP project for EuroASP. - Siemens Java games download content server voor Proximus en Mobistar- Roll-out and sales support for GPRS services (WAP, MMS) for Safaricom (Kenia). - RLA (remote LAN access) and Location Based Services, at ProximusMain tasks and responsibilities:- Team leader of a fix team, and temporally project teams.- 24/24h 7/7d support to customers, for 1ste, 2nd and 3rd line support.- Service design and project planning.- Consultancy for intern- extern customers, development of new mobile services.- Preventive maintenance, trouble shouting, technical advice, backup and restore procedures, network administration.- Writing, testing of installation and upgrade procedures.- Project scope, project planning, network design, site surveys, network integration, meeting preparation, making customer documentation, project reporting.- Fault reporting and answering technical questions, conform with maintenance contracts and SLA.- Sales support, answering of RFI and tenders.- Giving workshop and training. - Writing and reviewing of contracts with related SLA’s.

Consultant for Siemens Atea from 01/03/1998 until 15/02/1999.- System tester (formulate and executing of test plans) for service-, billing- and customer platform used by Telenet.- Educating and first line support for Telnet employees during the roll-out of this product. Consultant for Belgacom from 01/10/1997 until 28/02/1998- Programmer, reformatting of customer data for national and international information (gold & white pages).

Borgerhout

Programming client/server databases in Open Ingres and Open road; connected via leased lines between the branch offices.Total solution for a paint store Tony Mertens, stock administration, automated order placement, cash register and barcode scanners.

Mortsel

External employe via Edora.System tester and programmer for project DI 3000, new generation medical network printers. Formulate and execute test plans for, engine software, interfacing, mechanical framework and services tools. Keeping system profiles up-to-date into a CMDB. Giving training to services technicians.

Bachelor’S Degree, Electro Mechanics Industrial Informatics

High School, Electro Technique