Team lead for handling all legal inquiries, operational requirements from authorities concerning legislation on telecom operators, SPOC towards the authorities and emergency services, Be-Alert. Guarantee KPI's as legally defined. Follow up and ownership of SLA's/technical environment for CCJ operations and E2E responsibility of the processes. Responsible for E2E ABUSE handling (spam, phishing, ...) internal/external customer complaint handling, improvements communication and process set up and maintenance in collaboration with cyber security and network engineering.Motivating, coaching, planning of the team. Improve, modify, adapting current and future processes, products according to the above mentioned legislation. Ensures all processes are aligned with internal/external audit. Business project manager on new /to improve development programs to ensure the above.Support GDPR program in support of DPO - analyse and investigate in 2nd line "privacy" complaints.

Works in staff to Head of Online and in co-operation with Online Supervision staff and ICT Management.To improve operational process and implement simple, flexible and customer centric online process. Enable, facilitate and assure advice given to support business decisions on Products and ServicesAssure that the online department technical environment is at all times up: SLA ManagementEnsure the data sources to enable the payment reconciliations on all online related services. Enhance reporting facilities following the changing business environment.Be SPOC towards the ICT department (operations/development). Co-ordinate the escalations of operational issues within different escalation channels. Advise ICT operations in order to improve detection/follow up of incidents on Online processes.Project management for Online initiated projects and assess new projects (company wide) with assurance of the impact analyses on applications/processes.Budget keeper and –planner, forecasting in co-ordination with Head of Online and Finance Controlling

-Project management for implementing new on line services in the Belgian telco - SPOC Risk department for company project follow up - SPOC for Risk towards ICT on development/implementation and operational follow up (SLA/KPI)- Responsible for implementing/supervising/enhancing all data (DB, streams, reporting) streams to enable the Risk (including Justice Unit and Fraud)and E-channels department to run daily operations. - 3rd party vendor management- data protection policy follow up

- Responsible for implementing/supervising/enhancing all data (DB, streams, reporting) streams to enable the Risk (Fraud, Justice, and E-channels department to run daily operations.- Project management for implementing new on line services in the Belgian telco market- Ensure smooth running/enhancing the on-line payments streams - Enhancing the www.baseonline.be website

- assisting in implementing Revenue Assurance processess at BASE- Implementation of automated reconciliation of the revenue streams- Performing operational audits - Investigate and make risk analyses on existing and new products, services, promotions, procedures and advise/co-ordinate countermeasures to minimize recurring losses.- Publish Dashboard on the revenue assurance activities- Data watchdog for the Risk department (for Fraud and Justice)

- Assisting in the implementation and follow up of Fraud & payment Risk management policy- Reviewing the day to day procedures, monitoring, assisting in analyses and setting up of new procedures.- Implementing automated Fraud detection tool- Implementing reporting methodology for Justice Unit

- Investigations and case management (including risk prevention) on fraud cases with credit cards (VISA/MC) : - counterfeit,lost/stolen fraud.

handle incoming calls from people which lost/have been stolen their credit/bank card. Blocking account, replacement of cards. File handling

Responisble for the accounting for a small postoffice in the Brussels area (temporary contract)

handling incoming (telephone) information requests and 1st line handling incoming complaints on fixed lines.

Fulfilment of military service in Belgian army