Karen Albert Email & Phone Number

London, London, Gb

Toronto, Ontario, Ca

- Developed experiential learning strategies and programs for Alida's employees and Partners.- Implemented and managed the Alida LMS platform, serving diverse stakeholder groups effectively.- Transformed onboarding programs at Alida, resulting in reduced ramp-up time.- Designed and executed live and on-demand learning programs and events.- Directed Partner enablement, overseeing the Partner Platform and developing impactful learning materials.

Toronto, Ontario, Ca

- Led the recruitment, training and coaching of a team of Customer Success Managers. - Oversaw the complete customer life cycle, covering onboarding, ramp, and growth, retention and advocacy.- Collaborated with cross-functional and leadership teams to drive new and incremental sales, align products with customer needs, and ensure customer retention.

Toronto, Ontario, Ca

- Appointed as the Partner Success lead for the emerging Global Partner Program in EMEA.- Established strong relationships with strategic Partners across EMEA, resulting in revenue growth.- Created and executed a comprehensive Partner Success Program.

Toronto, Ontario, Ca

- Established value-based relationships with 20+ customers, managing more complex insight communities.- Mentored and supported Customer Success Managers within the team.- Focused on being a trusted partner, delivering innovative solutions, and driving value.- Enhanced the Alida Customer Success Program to boost engagement and satisfaction.- Identified cross-sell and upsell opportunities to increase revenue.- Developed effective remediation plans for customer challenges.- Instrumental in establishing a new Customer Success Team in London to support European expansion.

Toronto, Ontario, Ca

- Supported customers in making informed business decisions through their insight communities.- Responsible for onboarding new customers to ensure alignment with business goals and maximize ROI.- Conducted regular business reviews to measure client success and drive value.- Identified churn risks and developed remediation plans.- Actively pursued expansion opportunities.

Stockholm, Se

- Managed Metro Life Panel, a global community of Metro readers.- Collaborated with regional teams to achieve member recruitment, engagement and retention targets.- Planned and executed regional and global research projects to support advertising sales and editorial planning.- Led a comprehensive training program for regional teams to enhance community usage and value.- Actively participated in defining the long-term panel strategy within the group function.- Supported the successful monetisation of Metro Life Panel.

London, Gb

- Acted as the main liaison for a portfolio of media client accounts.- Delivered tailored reports and presentations for clients utilizing Worldpanel syndicated data.- Collaborated closely with clients to plan, evaluate, and develop effective media strategies.- Proactively pursued new business opportunities, consistently surpassing revenue targets.- Contributed analysis for Media Research Group events and Marketing Week.

London, Gb

- Diagnosed and resolved technical issues for internal and external users of proprietary TNS software. - Delivered guidance on best practices to internal teams, optimizing the value derived from the platform.- Collaborated with external clients to define requirements for user-specific interfaces.- Successfully completed the graduate program.