Karen Albert Email and Phone Number
Karen Albert work email
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Karen Albert personal email
As a Learning and Enablement Director with 11 years of experience in Customer and Partner Success, I am dedicated to delivering results and driving organisational growth. Throughout my tenure in Customer Success, I led teams managing complex accounts, establishing enduring client relationships, and delivering significant value. Transitioning into Learning and Enablement, I specialise in developing and implementing impactful training programs to foster growth and promote a culture of learning. Thriving in dynamic environments, I leverage innovation and collaboration to enhance team performance and achieve organisational excellence.
Insight Platforms
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Partner Relationship DirectorInsight Platforms Sep 2024 - PresentLondon, London, Gb
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Learning & Enablement DirectorAlida Jul 2019 - Oct 2023Toronto, Ontario, Ca- Developed experiential learning strategies and programs for Alida's employees and Partners.- Implemented and managed the Alida LMS platform, serving diverse stakeholder groups effectively.- Transformed onboarding programs at Alida, resulting in reduced ramp-up time.- Designed and executed live and on-demand learning programs and events.- Directed Partner enablement, overseeing the Partner Platform and developing impactful learning materials. -
Customer Success DirectorAlida Dec 2012 - Jun 2019Toronto, Ontario, Ca- Led the recruitment, training and coaching of a team of Customer Success Managers. - Oversaw the complete customer life cycle, covering onboarding, ramp, and growth, retention and advocacy.- Collaborated with cross-functional and leadership teams to drive new and incremental sales, align products with customer needs, and ensure customer retention.
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Director, Partner Success, Global Partner ProgramAlida Aug 2011 - Dec 2012Toronto, Ontario, Ca- Appointed as the Partner Success lead for the emerging Global Partner Program in EMEA.- Established strong relationships with strategic Partners across EMEA, resulting in revenue growth.- Created and executed a comprehensive Partner Success Program.
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Senior Customer Success ManagerAlida Jul 2010 - Aug 2011Toronto, Ontario, Ca- Established value-based relationships with 20+ customers, managing more complex insight communities.- Mentored and supported Customer Success Managers within the team.- Focused on being a trusted partner, delivering innovative solutions, and driving value.- Enhanced the Alida Customer Success Program to boost engagement and satisfaction.- Identified cross-sell and upsell opportunities to increase revenue.- Developed effective remediation plans for customer challenges.- Instrumental in establishing a new Customer Success Team in London to support European expansion.
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Customer Success ManagerAlida Aug 2008 - Jul 2010Toronto, Ontario, Ca- Supported customers in making informed business decisions through their insight communities.- Responsible for onboarding new customers to ensure alignment with business goals and maximize ROI.- Conducted regular business reviews to measure client success and drive value.- Identified churn risks and developed remediation plans.- Actively pursued expansion opportunities.
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Community Manager, Metro Life PanelMetro International Apr 2007 - Aug 2008Stockholm, Se- Managed Metro Life Panel, a global community of Metro readers.- Collaborated with regional teams to achieve member recruitment, engagement and retention targets.- Planned and executed regional and global research projects to support advertising sales and editorial planning.- Led a comprehensive training program for regional teams to enhance community usage and value.- Actively participated in defining the long-term panel strategy within the group function.- Supported the successful monetisation of Metro Life Panel. -
Senior Media Client ExecutiveWorldpanel By Kantar Jun 2005 - Apr 2007London, Gb- Acted as the main liaison for a portfolio of media client accounts.- Delivered tailored reports and presentations for clients utilizing Worldpanel syndicated data.- Collaborated closely with clients to plan, evaluate, and develop effective media strategies.- Proactively pursued new business opportunities, consistently surpassing revenue targets.- Contributed analysis for Media Research Group events and Marketing Week. -
Delivery Services AnalystWorldpanel By Kantar Mar 2004 - May 2005London, Gb- Diagnosed and resolved technical issues for internal and external users of proprietary TNS software. - Delivered guidance on best practices to internal teams, optimizing the value derived from the platform.- Collaborated with external clients to define requirements for user-specific interfaces.- Successfully completed the graduate program.
Karen Albert Skills
Karen Albert Education Details
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University Of LeedsSocial Policy
Frequently Asked Questions about Karen Albert
What company does Karen Albert work for?
Karen Albert works for Insight Platforms
What is Karen Albert's role at the current company?
Karen Albert's current role is Partner Relationship Director | Learning & Enablement | Customer Success | SaaS.
What is Karen Albert's email address?
Karen Albert's email address is ka****@****cal.com
What schools did Karen Albert attend?
Karen Albert attended University Of Leeds.
What skills is Karen Albert known for?
Karen Albert has skills like Management, Project Management, Strategy, Account Management, Online Research, Customer Insight, Customer Service.
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