Karen Arthur Email and Phone Number

Position specifics available upon request

Troubleshoot hardware, software, and where applicable network issues on computers, printers, and mobile devices. Deploy hardware and software as assigned, including computers, monitors, mobile phones, printers, scanners, desktop phones as well as a variety of software as needed for various departments and agencies throughout Walworth County.Responsible for maintenance and troubleshooting on Mitel phone system for all county-supported agencies, as well as working with the vendor to come to as correct and prompt of a resolution for issues as possible.Participated in remediation efforts for a phishing attempt and gave suggestions for enhancing cybersecurity posture in Walworth County.Responsible for monitoring threats via Crowdstrike and following up to determine if they are a valid positive or not.Manage inventory and equipment retirement needs, as well as creating and maintaining documentation for both technical staff and end-users.Work over at the Sheriff’s Office three days per week, fixing and maintaining equipment for all departments and locations, including the dispatch center, jail and squad cars to maintain high availability of IT resources for deputies and staff. Provide support for ProPhoenix, Portal 100 (municipality access for Wisconsin DOJ records system) and other specialized law enforcement software. Participated in development and deployment of new ticketing system for helpdesk tickets.Trained in SCCM for reimaging of computers and pushing software deployments.

Assisted with purchasing new equipment, installing, and configuring it.Troubleshot network and software issues and solved them in a timely manner.Set up a remote backup and monitored periodically to ensure quality backups were being performed. Troubleshot email and other software issues on Android and Apple devices.

Planned and implemented a $500,000 marketing budget to advertise Lake Geneva, WI as a regional tourism destination. Provided art direction for the redesign of our annual Visitor Magazine. Wrote a successful JEM grant request for funding to start Lake Geneva Restaurant Week from the Wisconsin Department of Tourism. Assisted in the planning and execution of our largest annual event, Winterfest and the United States National Snow Sculpting Championships. Managed and did content creation for all our social media channels. Wrote a Request For Proposal and administered the selection process for a vendor to create a new website for our organization. Participated in the selection of new office equipment, including computers. Assisted in troubleshooting computers and correcting system issues for our staff when our IT personnel were not available. Assisted VISIT Lake Geneva members with technical questions regarding our website and provided customer service to both members and visitors to the area. Received ongoing data from marketing channels, and both interpreted and presented that data at a monthly marketing meeting.