Karen Bell Email and Phone Number
My career has been marked by a proven ability to introduce structure and efficiency to optimize Customer Service and Sales Operations, with a notable background in the medical device and consumer products (active sports) industries. My commitment to achieving business growth objectives is underscored by my role as the Voice of the Customer, orchestrating B2B and B2C business strategies by integrating customer experience, technology, partnerships, and opportunities.☑️Business Expertise: My proficiency lies in cross-functional partnerships, go-to-market strategy, corporate communications, and community building. I excel in streamlining business relationships and managing sales operations, account management, and financial plans. My experience extends to eCommerce, team management, data analytics, financial acumen, strategic planning, continuous improvement, recruitment, training, and system optimization. I am particularly adept at refund mitigation and providing effective solutions.☑️Technology Proficiency: My technical prowess includes proficiency in Microsoft Office Suite and various ERP systems such as NetSuite, Oracle, Innovative Systems DBA Full Circle, NuOrder, Inovis Catalogue (UPC code uploading and maintenance), SPS, and Boomi. I have hands-on experience with eCommerce platforms like Magento, as well as systems like CyberSource and Salesforce.☑️Strategic Leadership: As an experienced IT partner, I have successfully guided senior executives and teams on strategy, vision, and scope alignment. My sales experience has provided me with a deep understanding of effective go-to-market strategies, product launches, and account-based marketing programs. I am adept at developing commercial strategies and programs that transform organizations and drive profitable growth.☑️Data-Driven Approach: I am a data-driven leader with a keen ability to analyze complex problems and identify root causes. My expertise lies in leveraging data and insights to shape integration strategies, optimize performance, and create seamless customer experiences that deliver value to both customers and businesses.🌊In my spare time, you can find me "in the water" surfing, body surfing, swimming, and playing water polo!↘️Let's connect!email: karenbellinthewater@gmail.com
Beyond Yoga
View- Website:
- beyondyoga.com
- Employees:
- 281
-
Sales Analyst, B2B And Digital Sales ToolsBeyond YogaSan Clemente, Ca, Us
-
Director Customer Relationship ManagementRebelution E-CommerceSan Clemente, Ca, Us -
Director Customer Relationship ManagementRebelution E-Commerce Oct 2024 - PresentChicago, Illinois, United States🔷 Collaborate with Client Success Managers to drive sales growth with strategic partners at Rebelution.🔷 Implement process improvements to enhance partner experiences and streamline operations.🔷Increase partner satisfaction ratings through effective relationship management strategies. -
Senior Manager B2B And Customer ExperienceEnovis Apr 2018 - Jan 2024Carlsbad, California🔷Business Application Launches:I oversaw the launch of the B2B Oracle based Platform iStore for over 5,000 customers, actively driving adoption to enhance the overall customer experience. A key achievement was moving all B2B "Bracing & Support" customers to the online portal, creating a frictionless automated environment for order entry, status tracking, shipment tracking, and invoice retrieval.Additionally, I managed the development and launch of the B2B Oracle-based IReceivables platform for AR. Ongoing NetSuite support for the Consumer Team.🔷Customer Care:The Director of Customer Care selected me to serve as a consultant for customer care initiatives, leveraging my extensive expertise in Oracle, Salesforce, and Visio. I utilized the Visio workflow management tool to document both current and future processes. 🔷Customer Satisfaction:Efforts to improve complaint handling processes were successful, reaching 85% completion for non-injury-related complaints across logistics, customer care, sales reps, and customers. I played a pivotal role in reducing inventory shrinkage by 50%, eliminating manual spreadsheets, and integrating Salesforce and MotionMD automation.From 2018 to 2019, I supervised a team of 15 people in an offshore call center in the Philippines.Initiatives such as the Open Order Report led to a 30-40% improvement in order resolution, enabling the Customer Care Team to adopt a proactive stance and eliminate negative customer reviews. -
Customer Care Manager | Sales Operations Manager, Consumer BuDjo Global Mar 2014 - Apr 2018🔷Business Application Launches and Integrations: I assisted with the build out and implementation of the NetSuite platform to help stand up the newly created Consumer Business Unit for the company.I led efforts in driving software integrations, including Magento, SPS, and Boomi, and established an efficient ordering process and customer database within NetSuite. As an ongoing consultant for the NetSuite platform, I entered all consumer products into NetSuite and provided ongoing support. Additionally, I consolidated 2500 SKUs for the logistics team, cleaned up files, and identified legacy products for Amazon's direct-to-consumer business.🔷EDI Management:I took charge of developing the set-up, testing, and management of Electronic Data Interchange (EDI) for streamlined operations.🔷Building and Growing the B2B Team: I played a crucial role in building a dedicated B2B and B2C teams, recruiting and onboarding 12 direct reports over a span of two years. The objective was to support the growth of the business unit, facilitating the movement of products into the retail market space through various channels.🔷Standard Operating Procedures Implementation: I played a pivotal role in developing and implementing standard operating procedures for Operations, Sales, and Customer Care. The comprehensive manual included 85 adopted procedures, contributing to a standardized and efficient company-wide approach.🔷Direct Marketing Success and Revenue Growth: As a part of strategic initiatives, I spearheaded the direct marketing of "build and recover" products to sports teams and CrossFit. The successful launch on Amazon generated revenue from zero to over $11 million in just one year, and subsequently, the business expanded to $30 million in the following year. -
Sales Operations ManagerCreatures Of Leisure Jul 2013 - Mar 2014Oceanside, CaliforniaAustralian surfboard and accessories company: dba Creatures of Leisure and Otis Eyewear 🔹Reported to VP Operations. Headed Sales Operations by overseeing customer service, order processing, and shipping. Created and implemented procedures for all aspects of operations, including Amazon and open order file handling.🔹Revised company handbook; identified and rewrote 20+ procedures and received special recognition for achievement from the President.🔹Launched a B2B program using NuOrder, resulting in sales growth in all categories. -
Sales Operations ManagerLa Jolla Group Sep 2012 - Jul 2013Irvine, CaliforniaBrands Licensed through DNA LLC🔹I was specifically selected by the CEO to join the Sales Operations team for a new DNA license. In this role, my primary focus was on developing and implementing effective procedures and business practices to enhance the efficiency of sales and shipping processes. I managed a team consisting of 2 individuals for Business-to-Business (B2B) and 4 individuals for Business-to-Consumer (B2C) operations.🔹Electronic Data Interchange (EDI) Order Processing:I took charge of processing all Electronic Data Interchange (EDI) orders and communicated directly with the Account and Sales Representatives to address any issues or provide necessary information. Notable EDI accounts included Zappos, CCS, Sport Chalet, and Amazon.com. Additionally, I administered eCommerce transactions for online sites such as Alien Work Shop and Habitat, processed orders through Big Commerce, and addressed consumer inquiries.🔹Strategic Reporting for CEO:One of my responsibilities involved setting up query reports for the CEO using Full Circle to Excel, employing pivot tables to showcase how territories aligned. This strategic reporting identified sales opportunities, leading to the decision to hire more Sales Representatives to capitalize on these opportunities.🔹Product Substitutions for Sales Optimization:In an effort to optimize sales and retain customers, I provided Sales Representatives and customers with a list of substitute products when items were discontinued or sold out. This proactive approach resulted in the successful sale of alternative products on 12 orders per week, contributing to overall revenue and customer satisfaction. -
Sales Coordinator, O'Neill ClothingLa Jolla Group Llc Mar 2011 - Sep 2012Irvine, California, United StatesDirect reports: 22 staff for B2B and 8 for eCommerce.
-
Sales Support ManagerLa Jolla Group Llc Mar 2010 - Mar 2011Irvine, California, United States
-
Sales Support Assistant ManagerLa Jolla Group Mar 2006 - Mar 2010Irvine, California, United States
-
Customer Service RepresentativeLa Jolla Group Nov 2005 - Mar 2006Irvine, California, United States
Karen Bell Education Details
-
Communication And Media Studies
Frequently Asked Questions about Karen Bell
What company does Karen Bell work for?
Karen Bell works for Beyond Yoga
What is Karen Bell's role at the current company?
Karen Bell's current role is Sales Analyst, B2B and Digital Sales Tools.
What schools did Karen Bell attend?
Karen Bell attended California State University-Long Beach.
Who are Karen Bell's colleagues?
Karen Bell's colleagues are Glorie Galacgac, Tania Allen, Dana Morrison Smykowski Shrm-Cp, Nakana W., Graciela Bezapoma Aguirre, Robert Alatorre, Christina Ignacio.
Not the Karen Bell you were looking for?
-
4gmail.com, ironmountain.com, gmail.com, cvshealth.com2 +150824XXXXX
-
Karen Bell
Memphis, Tn3raex.com, yahoo.com, memphis.edu7 +133042XXXXX
-
Karen Bell
Program Manager | Revenue Operations | Gtm Strategies | Continuous ImprovementGreater Boston1symantec.com -
Karen Fitzgerald
Executive Director, The Aspire Foundation At Excentia Human Services And Chief Advancement Officer (Cao) For Excentia Human ServicesLancaster County, Pa3aol.com, ourexcentia.org, excentiahumanservices.org3 +171757XXXXX
-
Karen Bell
Senior Director | Marketing & Business Development At Dcg CommunicationsWashington Dc-Baltimore Area
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial