• Responsible for the mobilisation of the staff and public catering offers including 10 retail outlets and restaurants, hospitality, conference centre and vending across 4 units in the Imperial contract • P&L responsibility for £2.3m revenue, with multiple GP targets.• Lead and direct 48 employees, inspiring them to take ownership and responsibility in delivering exceptional customer service. • High street branded concepts including Costa PTS, Starbucks and Subway

• Responsible for the staff and public catering retail outlets, hospitality services, conferencing and reception services and vending within 3 hospitals in Brighton and Haywards Heath.• P&L responsibility for £1.31m revenue, with multiple GP targets.• Achievements included building teams at each site, improving and maintaining GPs at target levels, growing sales from less than £1m to £1.31m in year two.• Delivering high levels of hospitality at all levels, including Chairman and CEO’s offices, external visitors including the CQC inspection.• Lead and direct 35 employees, inspiring them to take ownership and responsibility in delivering exceptional customer service. • High street branded concepts including Costa PTS, Costa Express and Subway in addition to staff and public facing restaurants at each location.

• Responsible for the Water’s Edge Café within the Wildfowl and Wetlands Trust Arundel, Corporate Hospitality and private hire including weddings, birthdays and formal dinners. • Duty Manager responsibilities overseeing all departments of the Centre including reception, grounds, education and customer care.• Full budget responsibility including setting budgets and delivering a profitable commercial operation.• Grew sales within the café by 65%, and external functions by 102%• Turned loss-making operation into a profitable venture, exceeding £74k net profit by year 2.• Implemented personal development plans for key members of staff

• Manage two sites within Norwich Union / Aviva in Worthing & Exeter.• Increased Sales from £450 a day to £800 a day over two months. (Worthing)• In Exeter, introduction of new retail and hot food lines to increasing sales from £250.00 a day to £400.00 a day. • Successful delivery, annually at both sites throughout contract life.• Management, recruitment, training and motivation of all staff in both sites. • Menu costings, annual appraisals and monthly h&s meetings.• Member of the NU / Aviva MAD (Make A Difference) meetings Member of the Avenance marketing team at the beginning of 2007.• Pass both sites trading accounts monthly.• Implement and adhere to all H&S and Food Safety standards including EHO ratings at 5 star.

Tender was lost to competition so took redundancy.Looked after a number of clients for two ops managers.Account reports, financial budget control, reports ad staff training.