- Actively implement onsite training and orientations for onboarding Tesla Advisors to gradually improve CSAT(Customer Satisfaction Score) from 75% to 92%. - Utilize a solution and resource oriented approach for any customer related escalations or internal miscommunication to create a great work culture and customer satisfaction. - Consult with management and brainstorm ideas to create memorable customer experiences and internal improvements. - Nominated for the Impact Award for Quarter 4 of 2022 for demonstrating true leadership qualities that are integral to the success of Burbank's sizable delivery operation for Quarter 4 and ongoing.

- Managed the reception area, greeted visitors, and directed incoming calls resulting in improved office efficiency. - Organized paperwork, and performed data entry, scanning, printing, and faxing documents as necessary. - Trained onboarding resident assistants on office procedures, electronic software, and customer service etiquette.

- Devised various programs for residents including; social, educational and recreational programs to increase event attendance.- Counseled incoming first year students on academic procedures/success and served as a positive role model for a diverse group of students.- Collaborated with peers during staff seminars, in-service training programs, and workshops to learn how to increase program and skill development.

- Supported Tesla's mission to accelerate the world’s transition to sustainable energy by creating unique experiences for clients.- Educated clients by conducting a comprehensive vehicle orientation ensuring that they felt safe, comfortable, and secure.- Engaged with new clients and assisted with any vehicle related questions and worked alongside service to implement new vehicle inspection protocols.

- Directed event production in collaboration with sponsors, hosts, and internal teams for the 2021 Commencement.- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.- Created quarterly strategic marketing plans in order to achieve and exceed workflow needs. - Managed multiple projects and tasks to ensure high quality and timely delivery of events.

- Maintained detailed files, checklists, and financial records of sales and online transactions.- Responded to all inbound and outbound inquiries in a timely manner to ensure customer satisfaction. - Organized weekly sales reports to track quarterly success and worked alongside leadership to ensure all team members felt equipped with information needed to succeed.

- Performed administrative related tasks such as; generation and filing of student documents, receiving and directing visitors, word processing, and creating spreadsheets/presentations.- Conducted daily campus tours for prospective students and families, referring them to several on campus resources. - Presided over the dual enrollment program and maintained professional relationships with nearby high school stakeholders.