Maintained social media marketing campaigns on multiple platforms. Created customer service plans for working with customers that maintains a 5.0 Google Score.Developed marketing plans for community outreach.

EMPOWERED: 200 EMPLOYEES | ANNUAL REVENUE $76 MILLION • Implemented client services to hospitals to deliver an excellent experience to each customer and ensure patient adherence. • Championed a DVM Recruiting Program to deliver an engaging interview experience and onboarding for the retention of Doctors of Veterinary Medicine that was used throughout the NVA company. • Authored training for Managing DVMs for the Southeast division within the NVA company. • Led & developed training for 20 hospital managers on social media marketing to reach more clients through various platforms (Facebook, Instagram, Tik Tok, & LinkedIn).• Facilitated multiple project meetings for team training, education, & engagement.• Solved problems and used gained knowledge to avoid future problems at other locations in the division. • Oversaw inventory at 20 locations that reduced Cost of Goods Sold and ensured on time completion each quarter inventory.

EMPOWERED: 100 EMPLOYEES | ANNUAL REVENUE: $20 MILLION • Grew the North Florida market by 78% within a 2-year period and trained over 50 new employees to a new, unknown, & growing industry. • Facilitated change management in the store teams to be able to adapt quickly in a new fast paced changing industry and start-up company. • Partnered with CEO, Director of Retail, and Board of Directors to meet goals and deadlines for stockholders. • Fostered relationships with the healthcare partners in the panhandle to help patient care and grow the business. • Developed social media marketing to capture new clients in a new & growing industry.• Motivated the team to work in a challenging fast paced work environment and deliver excellent customer service through building relationships.

EMPOWERED: 200 EMPLOYEES | ANNUAL REVENUE: $160 MILLION • Used strategic thinking to set goals for my team to enhance the customer experience and increase operational efficiency. • Facilitated the change management of Top-Down Leadership to Bottom-Up Leadership within the district and division.• Facilitated five independent pharmacy acquisitions withing the Pensacola and Mobile, Alabama area.• Coached store managers on employee behavior to deliver excellent customer service and grow talent.• Engaged with Pharmaceutical Representatives, Hospital staff, Pharmacy managers and patients in two pharmacies in our local hospitals that specialized in Oncology, Hep C, Cystic Fibrosis, and Transplant to assist patient’s adherence. • Conducted Senior Outreach events to facilitate health and wellness education to patients. • Addressed Loss Prevention and Safety issues within the stores and resolved ethically. • Hired and coached all new pharmacy staff within the district to create a highly functional pharmacy team. • Responsible for leading Human Resource matters such as training, evaluations, and calibrations of employees to grow each team member. • Promoted new programs to the team to ensure engagement and execution in a timely manner. • Empowered the store managers and gave stretch assignments to keep growing and challenging my team. • Championed prescription delivery to lower income areas to ensure patient adherence. • Organized 100 flu clinics a year at off sight locations at schools and businesses to ensure a healthy community. • Nurtured a working relationship with other District Managers in the Area to create a high functioning team in the region.

• Operated the top sales store location while guiding a team of 5 other store managers to create a small community that collaborated together to gain market share. • Conducted 14 community events a year to engage Walgreens within the community of Pensacola and create engagement with the employee team.• Coached the team to deliver excellent customer service and became the leading store with NPS scores.• Partnered with Regional leadership to grow the West Florida & Alabama market share by opening multiple stores within the area while growing talent and planning for store openings. • Facilitated yearly Drug Take Back events at multiple locations to decrease misuse of medication and avoid water pollution.