Through my involvement in multiple roles at a telecommunications construction company, I gained extensive exposure to all facets of the business.Manage daily operations of multiple office locations, ensuring compliance with company policies and procedures, and adherence to state and federal regulations.Administer payroll for a diverse workforce, including hourly, salary, and production paid employees, with a strong focus on accuracy, efficiency, and confidentiality.Oversee Accounts Receivable and Accounts Payable processes, including invoicing, payments, and reconciliations, to ensure timely and accurate financial reporting.Develop and maintain a comprehensive employee filing system, ensuring compliance with state and federal regulations, and implementing best practices to streamline processes and improve data accuracy.Manage Department of Transportation filling system to ensure compliance with federal regulations, including monitoring and tracking driver compliance, maintaining records, and conducting regular audits.Lead recruiting and hiring efforts, working closely with department managers to identify hiring needs, develop job descriptions, screen candidates, and conduct interviews to ensure a diverse and highly qualified workforce.Verify, setup and maintain sub-contractor relationships, including developing contracts, monitoring performance, and ensuring compliance with company policies and procedures.Oversee and maintain all company-provided benefits, including health insurance, 401(k), and other employee benefits, working closely with insurance providers and benefit administrators to ensure compliance and accuracy. Maintain safety records and ensure that all employees receive regular safety training to comply with OSHA regulations and minimize risk to employees and the company

Managed the office and customer service team at the top-performing store in the company, implementing strategies to increase productivity, revenue, and customer satisfaction.Managed daily financial operations, including budgeting, forecasting, financial analysis, and financial reporting, ensuring accuracy, compliance, and transparency in all financial activities.Supervised and trained customer service representatives, ensuring high-quality customer service, effective problem- solving, and timely resolution of customer issues to maintain customer satisfaction.Developed and maintained positive relationships with customers, responding to inquiries, feedback, and complaints in a professional and courteous manner to enhance customer loyalty and brand reputation.Administered payroll for a diverse workforce, including hourly, salaried, and commission-based employees, ensuring accuracy and timeliness of payroll processing, deductions, and tax filings, and maintaining compliance with legal and regulatory requirements.Established and maintained a comprehensive employee filing system, ensuring accurate record-keeping and compliance with state and federal regulations, including I-9 forms, employee contracts, and benefits enrollment documents.Managed employee benefit programs, including health insurance, retirement plans, and other employee benefits, ensuring accurate and timely enrollment, compliance with legal requirements, and effective communication with employees.Coordinated with HR and legal departments to ensure compliance with state and federal labor laws, including FLSA, FMLA, and ADA, and maintained up-to-date knowledge of changes and updates to labor laws and regulations. Conducted regular performance evaluations and provided constructive feedback and coaching to employees, promoting a culture of continuous learning, growth, and development

Directed the establishment of robust procedures and systems for a startup company as its office manager, ensuring smooth and efficient business operations in a highly dynamic and fast-paced environment.Managed the Accounts Receivable and Accounts Payable processes, including invoicing, collections, payments, and reconciliations, ensuring accuracy, timeliness, and compliance with accounting principles and regulations. Administered payroll for a diverse workforce, including hourly, salaried, and commission-based employees, ensuring accuracy, confidentiality, and compliance with federal and state tax laws and regulationsConducted general tax preparation activities, including preparing tax returns, conducting tax audits, and ensuring compliance with tax laws and regulations, minimizing tax liabilities and maximizing financial benefits for the organizationMaintained up-to-date knowledge of accounting, tax, and regulatory requirements, attending training sessions and workshops, and participating in professional development opportunities to ensure ongoing professional growth and development.