Obtained Texas Real Estate License within the first 90 days of hire.Clearly communicated the value of the company’s unique services to prospective customers.Overcame objections by addressing customers’ concerns and roadblocks.Maintained relationship with customers until successful completion of home assessment and sales presentation.Consistently achieved commission based on completed sales presentations.Created and maintained contact with a pipeline of future-qualified customers.The Sales team was impacted by company-wide layoffs in June 2022.

Consistently exceeded sales targets, even in non-peak selling seasons. Maintained licensing in over thirty states through timely completion of licensing exams and continuing education Used active listening skills to tailor product recommendations to clients’ needs and to address their specific concerns. Consistently maintained a customer satisfaction score of 90% or higher. Retained business by maintaining mutually beneficial relationships with clients beyond the sale. Coordinated with customer service and enrollment teams to quickly resolve escalated issues. Adapted quickly to a rapidly changing work environment, new management, sales processes, and software systems. Built a robust pipeline of business from a variety of lead sources, including client referrals.

In this role, I hired and trained a brand new team and led them through a successful grand opening, several major in-store events, and a sales record-breaking 2018 holiday season. As a leader, I have a strong track record of developing happy, successful teams and developing key partners into leaders. I have gained trust with shoppers from the community by listening to their feedback, responding to their requests, and helping them along on their food journey. I have developed great working relationships with leaders in other departments by cross-merchandising and jumping in when help is needed. I enjoy friendly competition with my peers at other stores, and use others’ success to model my own future wins. My wide range of duties includes: hiring, training, developing and promoting employees, writing schedules to optimize labor and honor the budget, hitting targeted sales goals week-to-week, creating “wow” merchandising, writing copy, developing themes, and requesting art for in-store events, writing orders from 20+ vendors, maintaining inventory that balances freshness and abundance, developing great relationships with vendors and makers in the community to foster mutual business growth.

I owned and operated all aspects of the business: producing and delivering handmade pastries, event catering, wholesale account management, facilities management and permitting, online marketing, bookkeeping, and more.