Karen Duda Email and Phone Number

• Develop data validation reports to simplify the annual census process and ensure accuracy and consistency from year-over-year reporting. • Communicate with Division of IT Data Warehouse and IR professionals about required data definitions and technical specifications. • Ensure feedback loops are working to manage data quality. • Develop and maintain operational reports built for individual departments to provide information that the unit needs for compliance reporting or general operational needs.• Assess the usefulness of reports through feedback from stakeholders.• Collaborate across System and MU Institutional Effectiveness and Analytics groups to improve processes and methods of providing information to stakeholders.

• Worked directly with stakeholders for data warehouse issues and modifications in regard to our HR Census processes for their national and federal reporting purposes.• Develop and modify Cognos Analytics reports for internal customers; assist other developers when needed across the system with report writing or new functionality with software; move Cognos objects from development environment to production environment after approval from testing. • Created complex reports using advanced functions, SQL, and expressions to group, filter, and display data• Designed and developed list reports, crosstab reports, and visualizations using Cognos Analytics • Assist many internal customers on data requests as well as custom reporting to meet day to day operational needs.

• Assist interoffice personnel and respond to daily needs; build interoffice queries for staff upon request.• Respond to requests from the Director and Assistant Directors for data needs and analyses.• Work with Enterprise Applications Service group for PeopleSoft updates, testing, & implementation; modify code for customizations when necessary.• Handle security requests for the office and work with the security group to completion; assure we are making appropriate changes for federal and state regulations when necessary. • Monitor batch job stream to ensure programs ran successfully and without errors to impact daily business procedures.

• Coordinated resource needs in a pool of 75+ engineers; assisted the sales team with resource availability when called upon.• Worked directly with the Vice President of Engineering Operations for resource decisions to achieve goals for all four vertical practices of the company.• Collaborated with management under each practice to plan and prepare resource scheduling.• Initiated workflow for 90 Day Evaluations, Annual Reviews, and Project Reviews with each engineer. Tracked completion of the evaluations and reviews, and scheduled meetings with appropriate management and engineers.• Maintained many complex spreadsheets in correlation to resource needs, monthly revenue broken down my project, mentoring assignments for new engineers as they on-board, evaluations and project reviews.• Served as the company’s liaison for internal recruiting with the Sub-Contracting Network when the need presented itself. This involved compiling a job description/skill set with the appropriate managers to send out to the network, talking with potential candidates for screening, setting up technical evaluations, drafting contracts, and following thru with each network contact till project completion.

• Assist in analyzing, testing, implementing, documenting, and maintaining software procedures.• Interact and consult with the Human Resources department to identify system requirements and solve simple to complex business problems.• Test for version upgrades and document procedure; provide information to internal customers of new functionality.• Respond to disruptions of productions systems in a timely and appropriate manner.• Develop an understanding of company structure, federal and state regulations, and work procedures of departments affected by information technology.

• A member of the Silverlake Core Solutions Conversion Team; traveled for software system implementations for financial institutions.• Lead person to bank personnel in assigned areas; communicated progress, problems, concerns to Project Coordinator.• Administered training to bank clientele on Silverlake software while on-site for a week; made sure they understood provided reports that related to their daily duties; worked with appropriate person for any custom report writing needs or custom system modifications; wrote necessary technical specifications for team programmers for customizations; tested and trained bank clientele on those after they were ready.• Prepared programs for software system implementations, traveled on-site for “mock” conversions. Tested software with converted data and then had to trouble shoot problems and modify code accordingly; assisted in nightly bank processing. • Traveled on-site to take customers live to Silverlake. Supported customers on-site for the first week after conversion and then another week from corporate office until turned over to Silverlake Support.