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Karen E. is listed as CSR/TSR/Content Moderator at Triber, based in Cainta, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Karen E..
Karen E. previously worked as Customer Service Associate at Triber and Teammate at Taskus. Karen E. holds Bachelor'S Degree, Bachelor Of Science Major In Physical Therapy from Our Lady Of Fatima University.
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What I do as a chat and email support:- Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction. - Make service changes, recommend service options, and process refunds. - Provide detailed and accurate accounts of customer calls for prevention of future audit issues - Resolve an average of 300 inquiries in any given week, dealing with all types of inquiries including billing, account, technical, fraud activities issues, software and application installation, product information queries, and numerous other matters. - Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution. - Upsell company products and services to customers and meet target sales conversions. - Identified, researched, and resolved customer issues using the computer system. - Data Entry. - Responds to client inquiries about health and insurance benefits through phone, chat, or e-mail. - Identifies the actions necessary in order to obtain the results needed by the customer. - Helped the company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.My role as a Subject Matter expert:• Acts as a resource for others.• Coordinates other's activities.• Applies knowledge/skills to complex activities.• Demonstrates depth and breadth of knowledge/skills in own area and is often able to apply these outsides of their own function.• Often acts as a technical resource to others in their own function.• Anticipates customer needs and proactively identifies solutions.• Solves complex problems with medical claims and benefits and identifies solutions.• Plans prioritizes, organizes and completes work to meet established objectives.• Acts as a facilitator to resolve issues; seen as a key team member on project teams spanning more than own function.• Takes escalated calls from consumers.• Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for a user• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications• Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues• Identified and resolved operational problems using expertise and judgment
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Philippines
I help customers with their concerns like: How to purchase, pricing list, tracking of orders, following up on delivery status, and ensuring that all their concerns will be resolved in a timely manner.
Manila, National Capital Region, Philippines
Philippines
My previous job was with Microsoft as a chat and email support. My role was to support customers all around the globe with their technical, accounts, billing and fraud concerns. For a year, I served as a junior supervisor. I help manage teams, create daily reports, set appointments, provide administrative assistance and do coaching sessions. I am also responsible for creating programs that will engage our employees to perform their tasks efficiently. I would say that my experience from the previous years working in the customer service industry enables me to play a valuable role in expanding the business.If you're looking for a versatile, diligent, has the hunger to learn more and do everything to make it happen, I am the best candidate. Also, I would be more than glad to accept any task and rest assured that it'll get done professionally.I'm good at:- Computer knowledge- Internet and software savvy- Interpersonal skills- Virtual administrative assistance- Tech support- Chat, phone and email support- Online researchWell versed in:- Microsoft Word, PowerPoint, Office, and Excel- Proficient in speaking and writing in the English languageAdditionally, I have a personal room furnished with all kinds of virtual purpose elements like professional computer, headset, and strong internet connection to ensure my availability. I am fully committed as a freelancer and ready to accept the job at any time and I am amenable to shifting schedules.
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Karen E. works for Triber.
Karen E. is listed as CSR/TSR/Content Moderator at Triber.
Karen E. is based in Cainta, Calabarzon, Philippines while working with Triber.
Karen E. has worked for Triber, Taskus, Self-Employed, and Microsoft.
You can use AeroLeads to view verified contact signals for Karen E. at Triber, including work email, phone, and LinkedIn data when available.
Karen E. holds Bachelor'S Degree, Bachelor Of Science Major In Physical Therapy from Our Lady Of Fatima University.
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