Karen Garforth Email & Phone Number

Esher, Gb

Esher, England, United Kingdom

Heading up the team delivering comprehensive Human Resources and Volunteering support to and a member of the Senior Management Team for the organisation.

Esher, Surrey, United Kingdom

Woking

Woking, Surrey

Managing the HR team at WWF-UK, providing a comprehensive HR service to the organisation, supporting the delivery of our organisational strategy and our 6 Big Wins.

Woking, Surrey, United Kingdom

Managing the training & development function for WWF UK - leading the design, delivery & evaluation of training & development activity aligned to the organisation's critical success factors.

CHPD was sold to Kenexa in July 2010. My role as a Consultant, however, remains the same. I continue to be involved in Leadership Development, Management Training and Coaching.

The Centre for High Performance Development (CHPD) is a leadership development and management training company. We specialise in the assessment and development of leaders, using 12 High Performance Behaviours, based on over 30 years of research. Consultants at CHPD: - design and deliver a wide range of management training;- undertake leadership diagnostics, - design and run development workshops- coach (executive, performance, skills development, career transition).

Recruitment, selection and restructuring project work. Career coaching.

Supported wine consultancy business as Company Secretary, while training as a coach.

Ensuring effective resolution of all customer correspondence and complaints. Responsible for tracking the quality of service provided to customers across business; identifying and implementing improvements. Company spokesperson on customer service.

Responsible for monitoring & reporting on service standards on behalf of the Board & identifying improvement opportunities. Lead company wide customer service skills & diversity awareness training initiative.

Set up and managed complaint handling for the energy business, managing the interface with consumer bodies. Lead cross-business Customer Focus Initiative.

Providing a comprehensive HR service covering recruitment and selection; personnel administration; absence management; disciplinary and grievance handling. Providing training and coaching to front-line managers.

Ma (Hons), Psychology

Msc, Human Resources Management