Karen Graves work email
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Karen Graves personal email
Experienced Business Analyst with a demonstrated history of high performance in the information services industry. Strong research professional skilled in Requirements Elicitation and Analysis, Cross-Functional Team Collaboration, and Agile and SAFe Methodologies.
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Senior Business AnalystCopyright Clearance Center (Ccc) Jul 2023 - PresentDanvers, Ma, Us
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Business AnalystCopyright Clearance Center (Ccc) Jul 2009 - Jul 2023Danvers, Ma, UsManage the product backlog and requirements life-cycle for top revenue producing product RightFind Enterprise.Schedule and lead requirements elicitation and backlog grooming sessions with appropriate stakeholders.Produce appropriate artefacts (e.g workflow diagrams, wireframes) to support team understanding of requirements.Participate in client conversations to elicit product feedback.Act as Product Owner proxy for decision-making as needed.Perform backup Scrum Master duties during vacations and as otherwise necessary.Supported and drove adoption of agile methodologies on multiple project teams during transition from waterfall.
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Manager, Customer RelationsCopyright Clearance Center (Ccc) Mar 2004 - Jul 2009Danvers, Ma, UsManaged team of 10-15 customer relations representatives.Drove implementation of automatic call and email distribution system.Set service level objectives and identified metrics to measure team progress towards goals.Launched Voice of the Customer Report to share customer feedback more broadly throughout the organization, driving product and process improvements.Chaired the Production Committee, a cross-functional team dedicated to resolving production issues and implementing product enhancements.Participated in usability interviews with clients.
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Supervisor, Customer RelationsCopyright Clearance Center (Ccc) Oct 2000 - Mar 2004Danvers, Ma, UsSupervised day-to-day operations of customer relations team.Served as first point of contact for resolving customer escalations.Managed staff schedules to ensure adequate service coverage during business hours.Trained new hires on products, tools and processes.Served as subject matter expert (SME) on projects to improve products and applications.Performed user testing on enhancements and new features.
Karen Graves Skills
Karen Graves Education Details
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Stonehill CollegeEnglish
Frequently Asked Questions about Karen Graves
What company does Karen Graves work for?
Karen Graves works for Copyright Clearance Center (Ccc)
What is Karen Graves's role at the current company?
Karen Graves's current role is Senior Business Analyst.
What is Karen Graves's email address?
Karen Graves's email address is kg****@****ght.com
What schools did Karen Graves attend?
Karen Graves attended Stonehill College.
What skills is Karen Graves known for?
Karen Graves has skills like Requirements Gathering, Business Analysis, Requirements Analysis, Software Project Management, Agile Methodologies, Software Development, Business Requirements, Scrum, Product Management, Salesforce.com, Strategic Partnerships, Jira.
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