Karen Hatcher Email and Phone Number

Working on a media supply chain team (ingest, inventory, language order management & distribution) utilizing SDVI Rally and custom microservice apps (automated captioning and validation, language vendor work orders generated based on premiere dates) in a SAFe Agile Framework. Engage in the following business analysis activities: Collaborate with cross-functional partners to elicit requirementsCreate user storiesGroom cards, project backlog and sprintsTriage Production bugs for prioritizationProduce original and update legacy documentation (Confluence)Create & publish Release Notes.

Engaged with cross-functional Agile teams in the development, documentation and delivery of business solutions to drive the attainment of corporate goals that deliver “best in class,” reporting, employee scheduling, remote POS system management and customer engagement tools.Core Work Activities• Scope requirements for a new Gift Cards Program to capitalize on the billion-dollar gift card market and provide a tool to increase customer loyalty. Includes: interviewing subject matter experts, drafting user stories and mockups in Jira to document requirements, leading and participating in project stand up meetings, identifying and mitigating project risks, drafting regular project progress communications to stakeholders including senior leadership. • Create and update standards, process and content for the customer-facing Knowledge base.

Contracted to review user-facing messaging and navigation for a talent assessment and professional networking portal.Core Work Activities:• Assessed verbiage displayed on portal pages to ensure grammatical correctness as well as consistency of voice and tone across the application. • Documented and drafted updated instructional text, on-line help text and error/warning messages for consistency.• Reviewed and recommended style guides revisions. • Documented and reported issues to the Development Team for resolution.

Led workgroups in the effort to re-platform Marriott International’s internal communications network/intranet to create a digital workspace to serve 300,000 Marriott associates worldwide. Included evaluating vendors, scoping requirements, reviewing contracts/statement of work, worked with internal Marriott Security teams to ensure compliance. Collaborated with project stakeholders to define functional requirements and screen designs necessary to retire Marriott’s existing human resources system and implement Oracle’s Human Capital Management (HCM), a cloud-based software application suite for global HR, talent and workforce management. This effort included integrating existing systems into HCM and creation of a new user Portal to provide Marriott associates with the ability to independently access and manage their personal information.Designed the Corporate Systems Intake process. This process provided a standard method for requesting IT resources as the initial step in Project and Portfolio Demand Management. Process used by the business to request changes to the following systems/areas: Human Resources, Labor Management, Payroll, Procurement, Communications and Risk Management applications. This effort included engaging stakeholders to frame requirements, identifying and analyzing future opportunities for use of the process, creating mockups, liaising with developers.

Overseeing the implementation of a rules engine to perform post-trade compliance on trades.● Interviewing of potential vendors.● Maintaining project schedule. Setting/updating project milestones. ● Overseeing creation project documentation (Stakeholder Inventory, Action Items List & Meeting Minutes).● Overseeing the creation of requirements documentation (Technical, Functional & Performance).● Participating in capacity planning for staff.● Overseeing project budget.● Develop status reports to communicate progress, risks and issues to project stakeholders. Led the effort to create the firm’s first SOC 1 - Type 1 and SOC 1 - Type 2 report, resulting in successful external audits with no exceptions.● Led team meetings including external auditors.● Produced/maintained the project schedule.● Oversaw the drafting of report narratives and controls.● Organized walkthroughs with subject matter experts and external auditors.● Maintained evidence inventory.● Managed SharePoint collaboration site.Oversaw the rollout of the ProSystem time reporting software module to the firm.● Produced/managed the roll out schedule.● Oversaw the collection and rationalization of service codes to be used for time reporting.● Oversaw the creation of a training manual and video.Oversaw implementation of FIS InvestOne Report Distribution Module● Produced/managed the roll out schedule.● Created requirements.● Set and adjusted project milestones.

Led a project team creating a tool (SaaS) to gather, review, and transform data for pharma research and clinical trial communities in partnership with a leading pharmaceutical company.● Translated functional requirements from existing requirements traceability matrix to user stories.● Guided the team on Agile/Scrum practices, including the composition of user stories, sprints and test cases.● Managed the product backlog.● Reviewed test scripts.● Estimated efforts for future sprints.● Provided detailed status for customer status meetings.● Built relationships with users and technology teams across the organization.● Provided support to the product owner, and QA lead in understanding and interpreting requirements.● Assisted the QA team in development of test strategies, UAT scripts etc. by clarifying requirements, providing documentation as needed, getting queries answered by business users.

Led the preparation and coordination of senior management's annual 15(c) advisory agreement renewal report to the mutual fund boards.• Organized weekly project meetings. Set agendas and disseminated meeting minutes including action items.• Maintained the project’s SharePoint site including the project calendar.• Maintained the project assignment log noting the subject matter expert and the materials they were assigned to produce.• Created a question cross-reference that identified questions asked in prior years that were being repeated in the current year. • Maintained the supplemental materials exhibits related to 15(c) answers.Designed a checklist application in SharePoint to assist sales, transfer agent, finance, legal personnel and senior management in the evaluation of new intermediary arrangements agreements and amendments to existing intermediary arrangements agreements. • Organized and led requirements sessions with subject matter experts to develop the Product vision.• Created and maintained the project schedule.• Developed, storyboards, mockups, and other requirements documentation.• Created and updated tickets in JIRA.• Maintained project SharePoint site.• Created User Manuals.• Created and executed test scripts.• Created and maintained the Product Backlog. • Conducted training sessions for business users.

Use Agile methodology to conceive, build and implement a single Distribution System toreplace 3 existing legacy distribution systems. Develop use cases, storyboards, wireframes, mockups, and other requirements documentation.Organize and participate in Envision sessions.Collect and document user stories and tasks in JIRA.Maintain project confluence and SharePoint sites.Assist in creation of user manuals.Responsible for the creation & distribution of Bi-weekly status reports.Create and disseminate meeting agendas and minutes.Prepare and lead meetings (Stand up, Planning, Kick-off, UAT, others as needed).Demonstrate software during UAT meeting.Align role assignments and responsibility as per Agile principles.Enforce story fidelity as per Agile principles.Maintain Roadmap.Develop prototype with sponsors.Communicate resource conflicts / work through roadblocks.Set iterations/iteration scope (stories/points).Review and maintain the project Backlog.

Wrote, edited and proofread white papers, functional specifications and architecture & construction documents relating to integrated solutions for document capture and forms processing in the healthcare industry.

Created requirements documentation to be used as the basis for designing, developing, and testing of FINRA Public Offering System. Interviewed Business stakeholders. Drafted requirements documents. Conducted requirements reviews with stakeholders. Updated process workflows. Drafted Change Requests. Reviewed “pain points” in current functionality and assess possible solutions and associated impact.

(Includes ExecuStay by Marriott)Drafted requirements for Marriott.com that included creation of low-fidelity models in iRise to illustrate functionality.Led a multi-national team (Bethesda, Miami, Omaha, London & Madrid) in the business analysis effort to add AC Hotels to the Marriott portfolio.Drafted requirements for the first globalized release of the Marriott Reservations system in Spanish, German, and French.Gathered requirements and test cases for the implementation of the PeopleSoft Planning & Budgeting module and the PeopleSoft Enterprise Performance Management module.Created a Quality Assurance program to verify compliance with Project Management, Requirements, Development and Testing. Conducted Quality Assurance reviews.Recruited as part of the team to investigate the use of Rational Composer.

Identified and interviewed stakeholders for a web-based application to assist IRS Tax Examiners during telephone interviews with auditees to verify legitimacy of claims.Organized and led requirements gathering sessions.Created and maintained requirements traceability matrices.Planned, wrote and executed test scripts for functional and Section 508 testing.Provided consultation and support for User Acceptance Testing.Prioritized and tracked test defects.Collected and evaluated project metrics.Created training materials for Test Management - CMM Level 3.

Identification and refinement of system requirements for a project converting the existing British Rail mainframe ticketing and fare system to client server technology.Wrote system and user documentation.Developed, reviewed and revised system test scenarios.Established lines of communication with associated departments, organizations, and sub-contractors to communicate activities and facilitate information sharing.

Documented business processes and requirements for the merger of two of England’s largest banks, Lloyd’s plc and The Bank for Savings (TSB).Identified opportunities for business process efficiencies.Mentored Lloyd’s staff on the use of Information Mapping™ as a documentation tool.Authored Master Test Plan for the merger of the Lloyds and TSB platforms.Reviewed system test cases for completeness, accuracy and adherence to standards.

Initially hired as a developer for the Accounts Payable and General Ledger systems. Later gathered requirements for pc-based database systems that tracked weekly sales and inventory.Hand-picked to act as a liaison between the Huron Corporation and Marks & Spencer during a joint venture to develop a new supply chain application. Spent several months based in Canada at Huron’s headquarters working with a team of developers and technical writers.Developed documentation that was incorporated into the Huron Workbench.Acted as Project Manager for a group of testers and developers implementing a custom Microsoft Access database to manage the testing and track defects of the Marks & Spencer Supply Chain system.

Developed code for the UK insurance industry in both COBOL and Assembler.

Developed code for Client Employee Pension systems.

Developed code for the Called Bond Notification and FED Wire Transfer systems in an IBM 3090 OS MVS environment.

Designed and wrote programs in COBOL Human Resources and Employee Benefits systems.