Leveraged operational expertise to implement enterprise-wide efficiency efforts to drive client retention and profitability for a $6M custom research business.Oversaw day-to-day project processes for large technology clients. Identified opportunities to reduce hand-offs, utilize automation, and define clearer communication strategies; resulting in faster information delivery to client at a lower cost for company.Managed relationships with third-party vendors in development of data analytics and research support; positively impacting both profitability and increased speed of delivery to client.

Developed and implemented organizational strategies to optimize project management, increase client satisfaction, and drive top-line revenue growth. Lead US Project Management team responsible for developing and executing best-in-class qualitative research projects. Defined workflow channels, developed staffing strategy, wrote job descriptions, recruited and interviewed research candidates, responsible for staff performance and client satisfaction.Lead US pricing team responsible for developing and optimizing pricing model, profitably pricing research projects and overall budget management.Partnered with clients in technology, financial services, consumer goods, and healthcare to provide actionable insights using qualitative research methodologies.Vetted, approved, and managed vendors who provided technology solutions to ensure business needs were met and quality issues were addressed and resolved.

Provided critical leadership in strategic merger of 3 multimillion research businesses and implemented organizational-wide change management programs to streamline workflows and improve profitability. Lead US Project Management team comprised of Directors, Senior Managers, and Managers. Defined group's yearly objectives, and measured performance and program profitability. Measured and reported staff utilization, oversaw resourcing and client assignments. Contributed to Senior Leadership team's strategic business planning and client reviews. Developed and monitored client growth plans, measured client satisfaction and oversaw improvement initiatives.

Led clients through custom research initiatives from proposal to delivery, driving $25M in revenue while mentoring, coaching, and developing junior project managers. Designed research methodologies to address client’s business needs, scope projects for pricing, wrote proposals, and contributed to client pitch. Oversaw day-to-day management of projects. Worked with teams across the company to execute research studies. Ensured quality assurance measures were in place, managed client communications, developed project timelines, and delivered data and insights to clients via research reports.Served as a coach and mentor to project managers on improving project performance and professional skill sets. Oversaw onboarding and training of junior members.