Karen Hutton Email and Phone Number
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Experienced Program Manager with a track record of leading high performing operational and project teams. Strong systems thinker, adept at organizing disparate information into a holistic working plan. Skilled in managing a diverse program encompassing daily operational, process improvement and big initiative work. Adept at fostering cross-functional collaboration, ensuring outcomes consistently surpass expectations. Trained and experienced in conflict management and negotiation techniques.
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Release Train Engineer (Rte)University Of UtahSalt Lake City, Ut, Us -
Senior Program ManagerZions Bancorporation Feb 2022 - PresentSalt Lake City, Utah, UsSr. Program Manager: Feb. 2022 – PresentOversee a program of complex technology and operational initiatives. Manage projects, people, and drive innovation within a highly regulated environment to enhance the bank's capabilities and support its growth. • Manage a “team of teams” of project managers, scrum masters, business analysts and product owners.• Develop and manage the program roadmap, budget, OKRs ensuring alignment to enterprise objectives.• Work with teams, leaders and the EPMO to determine implementation strategy and methodology.• Conduct issue analysis using Lean principles and data analytics to determine root cause and solutions.• Collaborate with sponsors, leaders, and cross-functional teams to scope and size enterprise projects.• Communicate project schedule and budget results to executives and business leaders.• Compile/deliver individual project status reports, focusing on budget, schedule, and outcomes.• Partner with peers and leaders to secure and manage cross-functional resources.• Identify, assess, and mitigate program risks including their ongoing monitoring.• Developed and implemented improved interviewing practices and onboarding processes.• Partnered with the EPMO to help develop and deliver new Lean Portfolio standards.• Trained and migrated select teams to SAFe Agile methodologies for project and operational work.• Developed a decision flow using AI to aid in project implementation methodology decisioning. -
Senior Project ManagerZions Bancorporation Sep 2017 - Feb 2022Salt Lake City, Utah, UsSr. Project Manager: Sept. 2017 – Feb. 2022Managed complex, high level FLASH IT and Operational projects for Zions Bancorporation. Projects were consistently delivered on time, under budget and received high praise.• Responsible for the management, status reporting and stability of a variety of enterprise projects.• Collaborated with Legal, Risk & Compliance to establish, implement, monitor project audit process.• Defined deliverables and ownership for workstreams, tracking and driving to completion.• Scheduled, organized, and facilitated project status meetings.• Escalated issues to senior leadership to remove roadblocks and ensure project mitigation/recovery.• Defined/adjusted project completion milestones through a “shift left” mindset.• Developed the Change Management process for the Shared Services program.• Led the Payroll, Employee Portal and Performance Review System implementation project to extraordinary results, under difficult conditions, earning accolades from the CEO and CFO.• Received praise from internal audit for outstanding risk management, which became part of the risk management and audit process for the EPMO.
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Project ManagerDeluxe Aug 2015 - Aug 2017Minneapolis, Minnesota, UsIT Project Manager for payment processing and data storage product implementations, consistently resulting in positive client scores and feedback.• Led professional services client projects of all sizes.• Managed a team consisting of business analysts, architects, and developers.• Accountable for accurate forecasting and reporting to finance, for on-time revenue recognition.• Managed internal and external SLAs to deliver projects on time, on budget, and within scope.• Communicated all project milestones, deliverables, and goals to project teams.• Communicated and managed all project issues and risks.• Managed communication to Client Leadership Team and all other required stakeholders.• Client scores were consistently over 95%, for quality, budget, and on-time delivery. -
Client Implementation AssociateDeluxe Aug 2014 - Aug 2015Minneapolis, Minnesota, UsIT Project Management for risk management and business growth product & service implementations, consistently resulting in positive client scores and feedback.• Directed all project activity by developing formal project plans and requirements.• Managed project delivery lifecycle including design, build, configuration, testing, implementation. • Managed technology requirements, leveraging internal, client and vendor resources.• Managed internal and external SLAs to deliver projects on time, on budget, and within scope.• Communicated project status, risks, and issues to project stakeholders.• Developed organizational project management and implementation processes for efficiency gain.• Supported “pre-implementation” support activities for sales and PMO.• Delivered customized implementation process to fit specific client needs.• Received two Partners in Excellence awards.
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Client Relationship ConsultantDeluxe Jan 2010 - Aug 2014Minneapolis, Minnesota, UsManaged IT and Operational teams, supporting key clients. Influenced and supported financial services (FS) products and services through management of client relationships and consultation. Provided pre-sales consultations to assist in product expansion. • Provided pre-sales product consultations to assist in Marketing/Other Solutions (MOS) products.• Created client project plans and managed projects to ensure on time, on budget implementations. • Managed cross-functional operations teams in implementing and supporting Deluxe products.• Determined/resolved client and internal problems through Lean root cause analysis techniques.• Trained clients on MOS products/services.• Worked with internal cross functional teams and external partner vendors to improve processes.• Managed lean projects that introduced new/improved processes for efficiency gain.• Upon request, presented my 2012 Lean Bronze project to the Executive Leadership Team• Received consistent client survey scores of 95% or higher.• Led the Operations Management in Business/Industry Acumen Team learning initiative.
Karen Hutton Skills
Karen Hutton Education Details
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University Of UtahConflict Resolution -
Western Governors UniversityBusiness Management
Frequently Asked Questions about Karen Hutton
What company does Karen Hutton work for?
Karen Hutton works for University Of Utah
What is Karen Hutton's role at the current company?
Karen Hutton's current role is Release Train Engineer (RTE).
What is Karen Hutton's email address?
Karen Hutton's email address is ka****@****net.com
What is Karen Hutton's direct phone number?
Karen Hutton's direct phone number is +143551*****
What schools did Karen Hutton attend?
Karen Hutton attended University Of Utah, Western Governors University.
What are some of Karen Hutton's interests?
Karen Hutton has interest in Business Management, Horseback Riding, Project Management, Reading.
What skills is Karen Hutton known for?
Karen Hutton has skills like Customer Service, Salesforce.com, Strategic Planning, Crm, Customer Retention, Sales Process, Vendor Management, Sharepoint, Customer Experience, Microsoft Office, Microsoft Excel, Microsoft Word.
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