Karen Joyce Email and Phone Number

Management of complex projects spanning multiple disciplines (software development, data rendering) involving multiple entities, multi-million dollar budgets, regulatory concerns and a geographically distributed workforce.

• Projects included the migration of the Association from Novell to an Active Directories network• Managed the development, rollout and support of a Cybersecurity Guidance web-based tool for water utilities to use in compliance with Homeland Security and EPA directives• Involved in the planning and implementation of the complex rollout of a major legacy software upgrade

• Maintained real-time availability of satellite channel television and proactively determine factors that may affect customer channel access.• Determined long-term strategic project management objectives for improving business metrics. • Developed business cases, including statistical and mathematical modeling, for use in analyzing competitive advantages.

Hired, managed and retained a successful five-member innovative technical team that supported all IT-related requests for annual 700+ United States Antarctic scientists based out of McMurdo, Dry Valleys and West Antarctic field camps.Developed creative options for integrating grantee devices running Mac, Linux, UNIX and QNX operating systems into a Windows Active Directory network environment,while complying with all NSF Information Technology policies/procedures. Analyzed grantee Science Information Packets and developed strategic and annual program plans for upcoming season’s IT support for all science groups.Enjoyed nothing as much as writing and editing copious quantities of documentation for all departments of Information Technology. Was the go-to person for all things Technical Writing.Identified, scoped and justified short- and long-term IT/Science Support projects. Conducted make-or-buy analyses for software development. Prepared and met financial goals with an annual budget of $120,000+.Responsible for the maintenance of standard operating procedures and their associated documentation.

Responsible for overall planning and coordination of computer support for all USAP scientists based in the Crary Lab and on the continental near- and deep-field camps. Served as point-of-contact for 750+ person science community's computing requests, and prepared annual plan and schedule for scientific computer support. Responsible for recruiting and hiring six-member computer and technical support staff.Assisted in researching, evaluating, justifying and procuring new computer equipment and software for the lab.

Responsible for handling, classifying and proper storage and containment for all civilian-generated waste streams in McMurdo Station. Developed and maintained the first continent-wide database for tracking waste streams, and automated the production of retrograde paperwork.

Supervised staff of 45+ paralegals in large document productions for the EPA and Department of Justice. Coordinated project support with EPA staff, developed project schedules and was responsible for control and overall project success and completion. Received DOJ Security Clearance