Contribute to achievement of Sales Plan and growing EBITDA dollars for Jan San Strategic and Traditional Jan San Accounts which includes working closely with Sales to identify new business opportunities or how to recover lost sales.Collaborate with data science, category, merchandising, finance, where necessaryWork with sales daily for growth opportunitiesManagement of price files in the Jan San/Food Service and OP channelsOversee pricing management of customer acquisitionsMonitor negative variable EBIT transactions for recoveryYearly Capture of $1M in margin dollars for Jan San Strategic Accounts and Traditional Jan San IDC Accounts which includes: increasing margin where appropriate,Build custom pricing models using excel

Working with the Strategic Account Managers on a daily basis.Daily entry of pricesNew process development of Quarterly/Monthly filesSlowly transitioning Strategic accts to the new ERP system/dashboardQuarterly and Monthly price file management and review

Maintenance of the Vendor groups, which includes working with vendors Managing the daily net holds associated with Vendor cost & base decreases to ensure the stability of the Every Day Market Price base marginsOrganization of the department and providing the appropriate structure to data analysis and reporting, while maintaining the required flexibility to allow for ad hoc projects. Supervise and organize the Cross Functional training within the pricing departmentDrive improvement in Pricing Maintenance by developing and monitoring a process for driving consistency across Every Day Market Pricing, margin and floor pricing and vendor alignmentImprove floor and target margin consistency.Continual reranking of vendor skus to improve Every Day Market Price and target and floor margin relevance.Drive margin improvement projects and processes by identifying and implementing margin improvement projects such as pricing rounds ups which added $338,000 in margin and increased margin % on affected items by 31 basis points.Hyperion Data Base table building- rebuild old existing queries to update/automate in order to speed up analysis and improve accuracy of data.Implement and manage interim pricing programs to enable sales $ and margin $ growth while maintaining or growing margin % which included developing criteria for customer selection to pricing programs, developing customer specific pricing programs using current deviations with a target margin, developing a process for measuring impact of pricing changes and adjustments

Update and Maintain the SOX compliance for pricing deviation and reporting proceduresAssisted in training of Territory Sales Managers on organization's pricing policies and effectively communicated and outlined all integration-related pricing procedures, guidelines and reports to new sales team.Created various reports and improved upon existing reports to communicate to Sales team changes to deviated pricing resulting in margins below approved thresholdsAssisted the Pricing Manager with a new effective method for deviated price submission for Sales team via a manned, queue hotline which entered customer's deviated price immediately into system within pricing profitability guidelines as well as a new department shared pricing email for Sales team to submit requests, successfully improving deviated price entry by 48 hours and decreasing price invoice discrepancies by 35%Work with Sales and Marketing teams to create pricing strategies to grow revenues and product marginsDaily analysis of pricing implemented by the Sales team in relation to Company profit and marginAssisted department members in the process of Government Bids and data entry of Vendor Contracts

***November 2005**-Company relocated the Corporate office to Deerfield, IL***February 2006-June 30, 2006***-Responsible for all pricing management duties while company finds a replacement in our New Chicago-Deerfield, IL Corporate OfficeAssisted in the design and management of the successful transfer and integration of all customer pricing for newly acquired distributor, Sweet Paper Sales Corp. annual sales $250 million, via detailed and exact guidelines that have a become the template for future pricing integrations.Served as functional pricing expert on Integration Team.Coordinated all Sarbanes-Oxley documentation, testing and certification for Deviated Pricing function, which accounted for 60% of company's sales volume at that time.Assisted in training of Territory Sales Managers on organization's pricing policies and effectively communicated and outlined all integration-related pricing procedures, guidelines and reports to new sales team.Created various reports and improved upon existing reports to communicate to Sales team changes to deviated pricing resulting in margins below approved thresholdsAssisted the Pricing Manager with a new effective method for deviated price submission for Sales team via a manned, queue hotline which entered customer's deviated price immediately into system within pricing profitability guidelines as well as a new department shared pricing email for Sales team to submit requests, successfully improving deviated price entry by 48 hours and decreasing price invoice discrepancies by 35%Work with Sales and Marketing teams to create pricing strategies to grow revenues and product marginsDaily analysis of pricing implemented by the Sales team in relation to Company profit and marginAssisted department members in the process of Government Bids and data entry of Vendor Contracts

Supervised over 35 Customer Service Representatives in daily ordering process: inbound calling, fax orders, invoice corrections, credits, returns, bids.Provided the Customer Service team with the necessary tools to maintain and increase service levels to both internal and external customers.Worked closely with other departments to clarify information as it related to individual customer accounts.Provided support to our outside sales team located nationwide.Gather, analyze and report daily/weekly/monthly service statistics.Resolution of escalated Customer Service issues.Identified and presented appropriate resolution of customer needs to customer service representatives.Developed process and implementation of new reporting procedures, which reduced the number of customer complaints and improved customer satisfaction ratings scores.Order transfers and Returns/credits research.Pricing and freight quotes

Work closely with my peers and provided assistance as needed. Answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivityAverage 210 calls per day related to sales orders, returns, and product questions, in addition to handling faxed requests, consistently achieving daily goals/perfect scores on phone monitors.Management of 6 National AccountsAssisted in the training of new Customer Service RepresentativesCoached and mentored new customer service representatives.Assisted in the review of employment applications, interview process and selection of future customer service representatives.Customer Service Team of the Year Award 1998 – Mid-west Region.