Karen Miles Email and Phone Number

Lintonwood Consulting Ltd provided expertise in programme management, change management and strategy development, to both the commercial sector and NHS. Drawing on our expertise and experience across a range of industry sectors, we help senior management teams and business owners to resolve critical business issues.Our core services are:- Programme and project management- Strategy development and implementation- Communication and staff engagementProjects include:•6 month project redesigning the commercial and procurement processes across NHS England•6 month project working with a NHS England National Incident team to resolve a major incident•12 month project to redesign the agency worker processes across NHS England, covering HR, Finance, Commercial, ICT, Governance and Operations• NHS strategy development across 50 directorates and services in a large acute hospital trust - South Tees Hospitals NHS Foundation Trust• £4.2m Inpatient build programme at Bradford District Care NHS Foundation Trust – directed and delivered a programme to establish two new mental health inpatient wards, delivered on time, within budget and to specification. • 14 month NHS process improvement programme role in the South Tees Hospitals NHS Foundation Trust working with the Planning Directorate, Chiefs of Service and Divisional Managers to improve productivity and efficiency through a programme of targeted projects.• Vodafone call centre restructure (acting as an associate of Grant Thornton) Designed and successfully delivered a cross-functional suite of projects to reshape the planning function of a newly acquired £80m UK-wide contact service centre and integrate it into the corporate structure and culture.

Internal strategy and programme management consultant covering a number of roles including - Implementation Director - reporting to the Chief Executive and Chief Finance Officer, developing corporate and business unit strategy and running the implementation programme.Learning & Development Director for the Group - (£4m budget) - responsible for the Engineering and Leadership Academies, Graduate Programme and leadership courses at Loughborough University and Ashridge Business School.Business Change Programme Director - for the Professional Services Division. As a member of the senior management board, developed and implemented a change programme for a newly formed £70m division, using PRINCE2 methodology over a programme of 18 projects.Interim Marketing Director - for the telecommunications divisionGroup Strategy & Planning Manager - established a Public Relations function and long-term planning methodology.

Analysed new market strategies and worked as part of a team which reviewed the Barclaycard strategy on an annual basis, in the context of the wider Barclays Group. Responsible for developing new products and services.

Led a team in the Retail Banking division designing customer market research to improve business performance.

Led a team of graduates and executives working for a wide range of clients to improve the efficiency and effectiveness of their advertising. Clients included Jaguar Cars, Walkers Crisps, Cadbury's, Microsoft and Barclays Bank.