Effective management of customer enquiries by telephone, web and/or email. .Ensuring call centre operations are carried out safely, effectively and professionallyat all times. .Ensuring adherence to Service Level Agreements by achieving required call handlingtargets. .Ensuring high standard of customer service is provided at all times;Meeting performance targets for speed, efficiency, sales and quality; -managing the daily running of the call centre; -liaising… Show more Effective management of customer enquiries by telephone, web and/or email. .Ensuring call centre operations are carried out safely, effectively and professionallyat all times. .Ensuring adherence to Service Level Agreements by achieving required call handlingtargets. .Ensuring high standard of customer service is provided at all times;Meeting performance targets for speed, efficiency, sales and quality; -managing the daily running of the call centre; -liaising with team leaders, operatives and third parties to gatherinformation and resolve issues; -monitoring calls to improve quality, minimise errors and track operativeperformance; -coordinating staff recruitment, liaising with HR staff -reviewing the performance of staff, identifying training needs and planning trainingsessions; -recording statistics, user rates and the performance levels of the centre and preparingreports; -handling complex customer complaints or enquiries; -organising staffing, including shift patterns and the number of staff required to meetdemand; -coaching, motivating and retaining staff and coordinating incentive schemes -forecasting and analysing data Show less

Effective management of customer enquiries by telephone, web and/or email. .Ensuring call centre operations are carried out safely, effectively and professionallyat all times. .Ensuring adherence to Service Level Agreements by achieving required call handlingtargets. .Ensuring high standard of customer service is provided at all times;

Deliver a high level of customer service at all times. Ensuring the customers experience was to the very best of my ability,promoting confidence in the client service and therefore Journeycall as a supplier.