Karen Moskowitz Email and Phone Number

Multi-faceted, Customer-Focused Business Professional offering 20+ years of experience growing and retaining the customer base, generating after-market revenue, reducing costs, and ensuring regulatory and corporate compliance. Recognized for delivering standards of operational excellence that result in seamless customer transactions and exceptional customer satisfaction. Proficient in aligning departmental initiatives with corporate goals while addressing critical needs with key stake holders. Experienced managing multifaceted, inbound and outbound call centers and field service support. Expertise with business information systems.Areas of Expertise---------------------------Account ManagementBusiness DevelopmentCall Center ManagementCustomer Experience ManagementFDA ComplianceField Service Management New Hire OnboardingPolicies and ProceduresProcess Optimization Service Level ManagementTelemetry and Remote MonitoringVendor and Client Management