Sales Support Associate
CurrentExpertise in resolving disputes, claims, and issues raised by customers.SAP 4 Hanna key user / trainer in 2022 VC SAM and GAM order entry back up Dispatcher back upOpen order report ( organize key users from each market, analyze open orders, Create replacements, Deliver at the end of each month the results report and provide new ideas on how to reduce future errors and issues with the current orders in 2023) Share the KPIs with the team supporting the TL to promote SLA accomplishment on a daily basis.Ability on training the new team members with the way of working and give them the correct tools and processes to find the way to resolve issues and accomplish their daily basis activities.Direct contact with customers and distributors in the USA.Quote and set purchase orders in SAP.Issue of credit and debit notesTracking of packages.Approve current credits for US and MX market Contact with warehouse and production unit.
