Ensured compliance with federal, state, and health plan standards by auditing 15+ provider groups annually; prepared data reports and documentation for audits and other requests from federal and state regulators; developed relationships with and supported various business units through the Compliance Liaison Program; assisted in the development of tools and processes under the Delegation Oversight Audit Program

Developed and maintained process documentation and tools (P&P, SOP, job aids, database, dashboards); shepherded operational units in developing corrective actions and resolving compliance issues; fielded requests for regulatory interpretation from operational leadership

Delegation Oversight: Coordinated audits, corrective actions, delegation agreements and reporting for over 50 contracted medical groups and vendors; chaired the delegation oversight committee; contributed/reported to compliance committee; revised P&P to meet changing standards; maintained relationships with internal audit team as well as external audit contacts and upstream entities.Compliance Support: Designed Compliance/FWA training materials and program; conducted monthly new hire orientation including Compliance/FWA training; analyzed marketing materials for Medicare compliance; processed marketing events and corresponding materials; collaborated with clinicians to complete CCIP/QIP submissions; implemented tracking system for revocation of access upon termination; assisted in HIPAA efforts, CMS Program Audit, Call Letter, FDR oversight, sales allegation review, and CMS model marketing materials.

Improved efficiency with Project ECHO LA through workflow redesign and staff training programs; developed documentation for Excel users in the Greater Los Angeles Veterans' Health Administration; assisted practice facilitation and quality improvement efforts by creating PCMH educational materials.

Responsible for campus-wide implementation, promotion, and training of third party management software for student clubs and organizations. Increased membership 119% in 1 year.

Processed revenue for 50+ full service restaurantsManaged 60+ bank accountsOversaw release of payments in excess of $1,000,000 daily

Heavy phones, light retail, appointment setting, patient check-in/out, payment processing, medical record keepingHelped create & implement procedures to promote efficiencyWrote Standard Operating Procedures for multiple departmentsInterviewed, hired, & trained a kennel/grooming staff of 10Managed OSHA requirements and other safety procedures