Karen Pryce Email and Phone Number

Pinehurst Medical Clinic, Inc is a privately owned medical and specialty clinic with over 100 providers and 20 locations in Moore and surrounding counties. Responsible for directing, planning, organizing and managing the operations of medical & aesthetic Dermatology, Endocrinology, and Cardiology.

MATURE PRIMARY CARE NETWORK WITH 18 FM PRACTICES, 9 INTERNAL MEDICINE PRACTICES, 6 URGENT CARE CENTERS 2016- PRESENTREGIONAL DIRECTOR OF OPERATIONSProvide operational leadership in Alamance, Orange, Durham and Wake counties for 6 practices, over 40 providers and 120 employees. Manage $45M annual gross revenue, 135K annual encounters, positive operating margins 5 of 6 practices. Currently leading LEAN initiatives for practices in an effort to improve efficiencies, assist local practice leadership in understanding the core business and developing leadership standard work. Oversight and responsibility for patient access improvements through A3 and PDSA tools; schedule analysis, extended hours, etc. Support of transforming primary care collaborative through clinical and clerical standard work, encounter specialists, panel managers, etc.

8 practices, 16 providers, 33 employees. Primary care and OBGYN. Support for daily operations, including financial performance, physician comp (RVUs), labor/productivity, patient satisfaction, workforce satisfaction, meaningful use reporting and improvement efforts, participation in ACO.

Implementation, on boarding, and management of 8 practices involving oversight of 86 total FTEs; 21 providers, 65 non providers including 9 direct reports. Specialties include primary care, dermatology, gynecology, obstetrics and gynecology, pediatrics. Total combined gross revenue of over $23.4M/year.Current support for EPIC practice management and EMR implementation for practices, billing and collections process change, continued onboarding of new practices. Committees APAC EPIC Working Team EPIC Business Advisory Billing Task Force Keystone (Culture Change Initiative)

Successful OB/GYN practice with 4 board certified physicians and 14 FTEs. Overall management of daily operations including human resources, risk management, financial management, accounts payable, denial management, marketing, managed care contracting, etc. Accomplishments• Rebilling process resulting in recovery of over $40,000 in 3 months. • A/R for 60+ days has been below 25% for the most recent 20 months. • Implementation of electronic medical records in March 2005 • Web-based billing process implemented in May 2004, cost savings of $3500/yr. • Dedicated telephone nurse for consistent, safe, and efficient telephone triage. • Implementation of new patient scheduling processes to improve patient satisfaction, improve daily patient mix, and improve daily cash flow. • Implementation of voice recognition, cost savings of $40K/year. • Development of the organization’s first strategic planning process resulting in a mission, vision and values statement. • Design, development, copy for practice’s first webpage, www.ccwcob.com. • New revenue center development and marketing for urodynamic services • Development and marketing of minimally invasive surgery specifically total laparoscopic hysterectomy.

Management and oversight of the JCAHO accreditation processes and continuous readiness initiative, medical staff services function, infection control, workers compensation, and employee health. Extensive working knowledge of JCAHO standards related to the hospital, home health and laboratory. Assist with hospital-wide PI program development. Management of physician peer review process. Responsible for the ACOS accreditation process for the hospital’s joint venture cancer service. Hospitalwide and medical staff policy and procedure development. Management of department budget.Performance Improvement ActivitiesJCAHO Readiness “Mission Possible” leaderEvidence-Based Care Task Force (Perspective Online, Zynx)Pain Management Team member (specifically responsible for moderate sedation policy revision)HIPAA Team member, Core member, Education LeaderIT Task Force memberBedSafe Team Leader and Facilitator (prevention of bedrail entrapment events)National Patient Safety Goals Team Facilitator