Karen Ramirez Email & Phone Number

Vancouver, British Columbia, Canada

Location : Black and Blue Restaurant Vancouver-Provided exceptional customer service by greeting patrons, taking orders, and ensuring a memorable dining experience.-Demonstrated in-depth knowledge of the menu, including ingredients, preparation methods, and specials, to assist customers in making informed choices.-Communicated effectively with kitchen staff, management, and fellow servers to ensure smooth service and address any customer concerns promptly.-Worked collaboratively with other servers and restaurant staff to create a cohesive and efficient service environment.-Followed restaurant policies and procedures, including health and safety guidelines, to maintain a compliant and secure work environment.

Vancouver, British Columbia, Canada

Location: Black and Blue Restaurant- Provided Leadership as the department head of 20 Guest Services staff, created weeklyschedules and monthly team meetings to ensure a customer satisfaction approach-Ran daily restaurant operations by coordinating multiple departments to achieve the dailysales goals between $50-90k-Assisted in coordination and execution of over 120 events yearly including spear headingthe NYE gala for 500 people

Vancouver, British Columbia, Canada

Location : Italian Kitchen Restaurant-Maintained and added content for the restaurants’ various social media platforms including12-15 posts a month.-Restaurant Liaison to the surrounding hotels to build rapport with over 10 Conciergeteams and increase guest referrals.-Ensured high level of professionalism and detail as department head to the service andfront desk team consisting of 50+ staff members.

Vancouver, British Columbia, Canada

-Conducted onsite tours of the 6 venues within the club to prospective clients.-Built and instructed a training program for the Event Catering staff oriented towardsefficient service and client satisfaction.-Led and delegated operational tasks such as signage, event set up, guest count, wine andliquor service, and overall timing of the event agenda.

Vancouver, British Columbia, Canada

-Responsible for coding and inputting company invoices to accounts payable-Assisted in developing a multi million dollar budget for the 2018 fiscal year-Coordinated business trips, contracts and board meetings for the President and ProjectManager

Vancouver, British Columbia, Canada

-Recoded daily sales of $20-40k for the accounting department, broken down by revenue centresand departments-Calculated and distributed $5-10k in weekly gratuities to FOH and BOH team members-Inputed bi weekly payroll for the restaurant and made daily cash deposits of sales revenue

Vancouver, British Columbia, Canada

Location: Black and Blue Restaurant-Synchronized FOH and BOH flow of restaurant service to ensure an optimal dinning experience-Coordinated event and reservation requests with the Restaurant Event Manager-Managed a daily guest count of 300-500 people to optimize capacity and maximize sales

Bachelor Of Business Administration - Bba, Finance, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General