Karen Roller Email & Phone Number

Denver, CO, US

Austin, TX, US

Love working at findhelp, which is committed to helping people find free or low-cost social services - with dignity and ease. As the RFP Manager for Sales, I work with virtually every department at findhelp as we craft strategic responses to RFPs, which includes close collaboration with the CEO, COO, and other senior stakeholders. We have a high percentage.

While looking for new opportunities after a reduction in workforce at Expedia due to COVID, I intentionally explored professional enhancements and focused on social services companies that were helping people during the pandemic.

Seattle, WA, US

Delighted to work with talented colleagues at Escapia Software, Vrbo - an Expedia company - to support Property Managers worldwide in using Escapia enterprise vacation rental software. In the first year, I rebuilt the software implementation team, integrated website implementation services, and grew Escapia Software University e-learning trainings. Within.

Austin, Texas, US

• In this position, I was honored with the company's peer-selected award for exemplifying leadership excellence / work ethic leading to corporate success.In Operations, I improved functional teams, strengthened.
• Negotiating contracts, which grew multi-year sales.
• Developing new services for SaaS / Hosting, using new technologies and elevating client satisfaction.
• Introducing an agile methodology for custom software projects.
• Improving the escalation process for problem-solving and opportunity-closing.

Austin, Texas, US

• Seeing the opportunity for revenue growth, I transformed the Training department into a full-delivery Services department. I used a consultative approach to structure new services proposals for large customers.
• Reorganized the department, increasing revenue 23% without growing 10-person team.
• Created new services, built packages, and changed pricing structure, generating new revenue.
• Developed specialized services meeting needs in RFP proposals, increasing revenue steadily each year.
• Created inter-departmental RFP strike teams to enable early submission of RFPs/ other proposals, reducing response times 30%.
• Collaborated with Development team, resolving upgrade issues for large customers.

Austin, Texas, US

• As Manager of Marketing, I directed strategy and execution of all marketing including Google AdWords, SEO, link building, social media, print advertising, trade shows, and demand creation.
• Updated website, optimizing for search and increasing lead gen through short forms and targeted CTAs.
• Created in-house marketing automation system, tracking leads and measuring pipeline progress.o Collaborated with Director of Sales to develop custom email marketing, increasing leads by 10%.o Initiated prospect.
• Initiated online communities and launched social media presence, engaging new prospects.
• Reduced lead qualification time with third-party lead originators, shortening sales cycle by 14%.
• Collaborated with Training team to add new classes and target specific audiences, created and marketed new services, and worked directly with Sales to promote expanded service offerings in proactive proposals and RFP.

Austin, Texas, US

• Based on my PR and marketing background, I was hired by MicroMain to manage public relations initiatives and event planning to include the company's annual users conference.I reached out to the media and partners to.
• Sought out speaking and byline opportunities, growing number of interviews, published articles, and trade show presentations.
• Initiated media / analyst relations, enhancing brand awareness and winning additional industry and customer-choice awards for product innovations.
• Updated website and press release content to add links and optimize for search, expanding content exposure and improving user experience.

San Francisco, CA, US

I provided senior-level consulting for established and start-up technology clients, adding value by identifying new opportunities as well as providing requested PR / marketing analysis and content generation. I created and managed agency-side deliverables – strategic marketing counsel, positioning & messaging, marketing communications, media content, and.