Karen Saunders Email and Phone Number
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Results-oriented Manager with strong organization, communication, and detail-oriented skills. Demonstrated leadership, initiative, relationship-building, and problem solving with the ability to plan, follow through on projects and programs, and assure broad cooperative effort to achieve successful implementation.
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Director Of Enterprise Project Management OfficeNavihealth, Inc. Jun 2014 - PresentBrentwood, Tn, UsEnsure projects are carried out in accordance with best project management practices and in compliance with health care/services regulatory environment, including implementation of operational plans and compliance oversight.• To ensure that delivery of projects have appropriate levels of quality, are timely, within budget, and in line with the Leadership's Team’s strategic expectations.• To timely, regularly, and duly prepare and present to the Leadership Team updates on key projects with emphasis on critical paths.•To oversee the tracking and reporting of all change with regards to delivery and associated budget implications as well as benefits and escalating issues and risks as appropriate.
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Senior Manager, Customer ImplementationsHealthways Jun 2012 - May 2014Franklin, Tn, UsOversee a team of Project Managers and Business System Analysts responsible for managing all aspects of customer implementations including planning, data conversion, configuration changes, training, communication, and post-implementation support.• Responsible for ensuring that operational requirements are clearly articulated and documented, representative of the organizational needs, demonstrate the value provided by our solutions, and are delivered in a timely fashion. -
Embrace Migration Manager (Senior Project Manager)Healthways Jun 2008 - May 2012Franklin, Tn, UsProvide leadership and detailed project management to migrate existing customer data and operations from legacy operating systems to new integrated platform• Successfully migrated complex health plan customer with $20 Million annual revenue and 1.5 Million members to integrated platform. Received multiple commendations from Account Management, Call Center team, and Executive Leadership.• High visibility to senior management with transparent, objective reporting of status and timely escalation and mitigation of risks and issues• Facilitate education and front-line communication to the Account Teams and Call Center Teams about platform capabilities and functionality and the migration process
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Project ManagerHealthways Mar 2006 - Jun 2008Franklin, Tn, UsDetailed project management, support, and guidance for projects which were complex, costly and/or posed significant risk• Led cross-functional team to provide access to the entire suite of Healthways programs and products for Healthways colleagues and family members. First-time offering in Colleague benefits package.• Led cross-functional team to design and develop support for regional health plan’s strategy to market products and referrals to employees who are not covered by the health plan. One customer launched in May 2008 with potential of reaching 50 new customers.• Managed the research and resolution of data quality issues in multiple databases that impacted the timely and accurate delivery of reporting. Overall on-time reporting improved by 50%.
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Manager, New Product DevelopmentProgeny Marketing Innovations 1990 - 2004UsManaged all processes for the implementation, underwriting, solicitation, fulfillment, and customer service for new products for the nation’s second largest direct marketer of insurance products• Managed the testing of 10 new products; all delivered on time. 3 product tests were successful increasing client satisfaction and broadening product portfolio.• Developed the company’s first detailed project plan meeting the specifications of any new product. Project plan became the primary resource document for New Product Development team and was used in the successful testing of 15 new products.• Managed creative development from concept stage to roll-out. Mailed direct mail kits, postcards, snap packs, and statement inserts. Established 2 new control positions.• Facilitated implementation of New Products with Marketing, Operations, Sales, IT, Compliance, Carriers, and External Resources through team meetings, global communications, and one-on-one meetings to achieve on-time delivery.
Karen Saunders Skills
Karen Saunders Education Details
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Samford UniversityGeneral
Frequently Asked Questions about Karen Saunders
What company does Karen Saunders work for?
Karen Saunders works for Navihealth, Inc.
What is Karen Saunders's role at the current company?
Karen Saunders's current role is Director of Enterprise Project Management Office.
What is Karen Saunders's email address?
Karen Saunders's email address is ka****@****ays.com
What is Karen Saunders's direct phone number?
Karen Saunders's direct phone number is +161557*****
What schools did Karen Saunders attend?
Karen Saunders attended Samford University.
What skills is Karen Saunders known for?
Karen Saunders has skills like Cross Functional Team Leadership, Program Management, Leadership, Process Improvement, Crm, Strategy, Management, Project Portfolio Management, Software Documentation, Project Management, Business Process Improvement, Business Analysis.
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