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Dynamic leader, effective in building partnerships across organizations to enable the completion of complex, enterprise-wide initiatives. Proven experience in growing teams and building an innovative culture. Strong ability to manage multiple projects simultaneously while developing people/engagement/collaboration programs. Effective in building partnerships with org leaders, managers and individual contributors. Creator and driver of FinTech, software and mobile initiatives with deep collaboration across technologists to create a sustainable and measurable impact on local and global communities. Partner with Technology teams in the expansion and incubation of innovative ideas and labs with the goal of ensuring community innovation and involvement. Leader and coach of feedback programs with ability to make recommendations based on a combination of past experiences and knowledge. Strong ability to assess organizational health and effectiveness (pulse of the org) and identify opportunities to drive improvements and efficiencies. Acts as a liaison between the People team, Technology teams, client groups, and other stakeholders, all while representing company values and culture.Striving to raise the culture bar every day, and hounored to have won a Luminary Employee Award after two years of running nominations.
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Director, Enterprise Program ManagementPaypal Nov 2020 - Apr 2023San Jose, Ca, UsManaging the delivery of PayPal's strategic initiative efforts at the enterprise level. Top priority Initiatives which straddle multiple capabilities and teams. Optimizing the delivery of the customer experience as a collection of capabilities. -
Director Of Business OperationsPaypal Mar 2020 - Nov 2020San Jose, Ca, Us
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Chief Of StaffPaypal May 2017 - Mar 2020San Jose, Ca, UsPartnering with a fabulous team of leaders as we continue to build exciting online merchant checkout and retail products. Building culture, improving productivity and igniting cross-org collaboration are key to strong execution - we have this nailed!
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Head Of Cpt Collaborative TechnologyEbay Jan 2016 - May 2017San Jose, Ca, UsBuilding a team and the supporting infrastructure for a new program that has the charter to evaluate and triage employee interactions/collaborations/ideas, and then find and tailor just the right technologies, teams or processes to launch those that are of highest priority to the organization as smoothly, quickly and productively as possible.What began as a pilot for one organization, the program has grown into a working system that is now being leveraged by an increasing number of teams across the company. Under my direction, this program has increased employee engagement, productivity and collaboration, which are key pillars for a strong company culture. -
Head Of Cx Engineering OperationsEbay Feb 2015 - Jan 2016San Jose, Ca, UsPartnering with the VP, his staff, and org to be a 'force multiplier' and magnify the leadership effectiveness of the VP. This role focuses mostly on driving cross-functional initiatives and managing multiple efforts which may have competing priorities. These include VP level driven initiatives and include all facets of planning and execution. The role has a broad reach across the organization to frame, structure and prioritize business problems and assist in identifying and implementing solutions.Identification and implementation of better tools and improving process (both creating new and destroying outdated) with the goal of reaching Engineering Excellence nirvana.
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Head Of Qe And Sustaining Engineering, Innovations & New VenturesEbay Jun 2014 - Feb 2015San Jose, Ca, UsLeading a distributed team of Quality Engineers over a portfolio of cutting edge products. Detailed quality testing of multiscreen efforts on various platforms, Load & Performance Testing (client and middleware), Automation (services and UI), as well as Build and Release (iOS, Android, wearables). Team was run lean (atypical dev->QE ratio) by leveraging in-the-wild testing for black-box efforts.Building tools, creating (and sometimes destroying) processes to ensure streamlined, high-quality releases that can be easily supported once launched.
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Senior Manager, Mobile Program ManagementEbay Jun 2010 - Jun 2014San Jose, Ca, UsDirect management of a team of eight stellar Program and Project Managers on ebay's cutting edge Mobile team. A strong leader who focuses on developing the best out of the team and helping each member set goals that build exceptional careers.Implement (or destroy) processes to ensure that the Mobile organization continues to innovate and release world-class mobile experiences.Partner with Managers, Directors and VPs across the company in strategic planning efforts which includes budget planning, resource allocation, and road map management.
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Program ManagerEbay Mar 2008 - Jun 2010San Jose, Ca, UsOversight of day-to-day activities within the Mobile organization, which included a watchful eye of the program operations. Planning, managing and problem-solving were main responsibilities. "In an emergency, break glass and call Karen."
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Staff Project ManagerEbay Jun 2004 - Mar 2008San Jose, Ca, UsFull ownership and responsibility for on-time delivery of complex "RBU" (Red/Bold/Underlined) projects. These projects were top priority company objectives and spanned all areas of the ebay site.
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Senior Software EngineerEbay Oct 1999 - Jun 2004San Jose, Ca, UsLead developer on several key site areas: Billing, Trust, Accounts, Direct Debit, Credit Card Authorizations.This role required direct management of other developers as well as designing and coding in C++.
Karen Shields Skills
Karen Shields Education Details
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De Anza CollegeCis -
San José State UniversityBusiness
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Sunnyvale High School
Frequently Asked Questions about Karen Shields
What is Karen Shields's role at the current company?
Karen Shields's current role is CoS, Director of Operations, Program Management | ex-PayPal, eBay | FinTech | Strategic Business & Product Planning | Thought Leadership | Strategy | Change Management | People Growth Leader | Engagement | Problem Solver.
What is Karen Shields's email address?
Karen Shields's email address is ks****@****pal.com
What is Karen Shields's direct phone number?
Karen Shields's direct phone number is +141560*****
What schools did Karen Shields attend?
Karen Shields attended De Anza College, San José State University, Sunnyvale High School.
What skills is Karen Shields known for?
Karen Shields has skills like Program Management, Mobile Devices, Scalability, Agile Methodologies, Agile Project Management, Product Management, E Commerce, Software Development, Scrum, Cloud Computing, Cross Functional Team Leadership, Leadership.
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