Karen Simpson Email and Phone Number

The role of Associate Director Commissions heads up the Optus consumer commission operations team in delivering cross channel sales compensation and commission programs across 8 divisions, 2,500 employees and 150 external channel partners.Responsible for the leadership, strategy and performance of the commission management function; including strategic advice and support to the senior leadership team with a strong focus on commission governance, staff capability, productivity, change management and the accurate execution of commission programs across Optus.

This role provided operational, commercial & business support to the Optus Wholesale & Satellite Sales function to develop a high-performance sales culture, maximising sales efficiency and effectiveness. Supported the Sales Director by representing them on various cross-functional and divisional projects.

This role is accountable for the development, governance and end-to-end administration of Optus Business and Wholesale internal sales incentives. This includes the annual sales incentive plan i.e. commissions, recognition program for high achievers, top performers and non-cash incentive program.

This role is accountable for the effective implementation and administration of commission policies and support activities for internal Telesales and external Direct, Outsource Telemarketing sales channels within Consumer and Small Business.

- Management of 4 Sales Support Administrators - Communicating scope, expected impacts and time-frames of initiatives to key stakeholders- Analyse operational impacts and facilitate Business Process Re-engineering where necessary- Maintain focus on continuous improvement resulting in a reduction in customer base call-in rates- Manage the end-to-end, commission calculation and payment ensuring that all commissions are accurately paid in line with external policy and SLA’s

- Management of 5 Sales Support Administrators- Implement and manage change effectively within a dynamic call centre environment- Effectively manage and disseminate information to ensure all procedures are understood and completed within company requirements to maximise customer service delivery- Continuous review workflow and procedures to ensure productivity and to accommodate new products and services- Provided ongoing administration and sales support to internal and external commissions - Providing leadership to encourage and enable team members to achieve personal and departmental goals