In progress

 Provide strategic and tactical direction to the day-to-day operations of a defined geographical region in order to achieve business goals while working to streamline processes and maximize operational efficiencies for designated Regions to include Chicago and Milwaukee Markets Develop operational goals and objectives and associated programs, policies and procedures to drive the efficient and profitable operations of all regional areas Partner with Regional Sales Team on sales, implementations and client management efforts across the Region Maintain relationships with National Account Clientele (ARAMARK, Sodexo, Compass Group, Universities, Healthcare Institutions and Business & Industry) Work with Community Partners to place their clients with All Team Staffing with daily, long/short-term, temp-to-hire and direct hire opportunities Manage Operational teams to include a Staffing Manager, Staffing Coordinator, Recruiter and Administrative at all locations.  Responsible for hiring, assessing, developing, coaching and mentoring Branch and Staffing Managers  Primary, Key Member of Corporate Leadership to contribute to process improvement for entire organization Conduct Internal and External audits, fraud investigations and workers compensation claims as required for compliance

 Work with hiring Managers to develop and implement effective recruitment strategies that meet ARAMARK’s rapidly changing workforce demands  Attract and recruit qualified Hourly Talent using various recruitment tools (Taleo, Internet, etc) Responsible for Hourly Talent on boarding and training, New Hire Orientation Communicates effectively with North America Talent Acquisition Group team regarding client expectations and status of recruitment efforts Forecast staffing needs for large events, long-term and short-term assignments Coach and develop employees to performance standards Pre-screens and in-depth interviews all applicants using DDI’s “Targeted Selection, Quick Hire” interview and candidate selection methodology to ensure an applicant’s fit and qualification for the open positions – Implement and execute full-cycle recruiting Development and management of internal/external job postings Manages the development of the non-profit contacts and partnerships Maintain third-party Internet channels as business needs change Responsible for completing all other tasks assigned by Staffing Center Manager or Staffing Operations Manager Process weekly payroll, accounts payable, recruiting metrics as required Partner with TALX to process unemployment claims and appeals Complete WOTC Interviews, E-Verify, Background Checks, References, HR Investigations

Revenue and Reservations ManagerMaximize hotel revenue by monitoring and controlling daily rate and inventory systems in all distribution channels (GDS, Opera and third party business partners)Monitor pricing, promotions and packages by analyzing competitive data and trends through STR Reports, past performance in key areas and revenue opportunitiesOversee Reservation Agent performance and training with Front Office Manager by monitoring daily reservations, creating and implementing training materials/initiatives Support Sales Managers by entering room blocks and servicing all VIPs, meeting planners or assistants (BP, Calamos Investments, Navistar, Allant, Pfizer)Report hotel performance and rate recommendation to GM, DSM and key management through weekly revenue meetingsDevelop daily, weekly, 30-60-90 day occupancy and revenue forecastDesign and develop training materials, tools and guidelines for Guest Host ServicesMaintain third-party Internet channels as business needs changeProtect the integrity of high standards internally and externally by delivering a personalized experience consistent with the Preferred Hotel Group and Hotel Arista brand

Responsible for the design, development and delivery of training and performance improvement initiatives.Managed property guest service program, employee events and recognition programs (i.e. Health and Wellness Education, Health Fair, Stars in Service Appreciation)Conducts all necessary training programs required by law and ensures Hollywood Casino remains in complianceIncreased guest service performance scores more than 10% through individual coaching and property trainingAchieved financial objectives by proposing and administering the training budget; scheduling expenditures Supported the development of front-line Supervisors and Managers through collaborative design and delivery of leadership programs Fostered collaborative working relationships with all levels of management to promote individual, departmental and organizational initiatives

Coached and developed 13 staff members to increase product knowledge, customer relationships, communication and problem solving skillsResponsible for the design, development and delivery of comprehensive and specialized training programs for Studio D Division utilizing adult-learning methodologies for customer curriculum and staff developmentPerformed New Business Development activities in support of Training Solutions annual revenue goals including: write and coordinate formal proposals for new projects, including pricing information; and obtain available follow-up work during and after projectsInteracted with corporate partners, subject matter experts and customers throughout development process to ensure goals are met and debrief after the project is completed to determine its success and/or modificationsImplemented special programs for teachers approved by the Illinois State Board of Education

 Delivered well-defined basic instructional materials, which support classroom training and on-the-job performance of the Customer Care Organization  Reduced average handle time by 45% by coaching and training advocates in “one-call” resolution techniques Increased performance scores from 78% - 95%+ after completing new hire training Contributed to adding consistency and validity to the National Accounts curriculum nationwide by working directly with curriculum developers Participated in multiple team projects that continually streamline current curriculum to adequately cover the constant change of the wireless industry Facilitated Business training for National Accounts Representatives  Conducted needs assessment for performance opportunities to meet and exceed organizational objectives through individual development

Delivered well-defined basic instructional materials, which support classroom training and on-the-job performance of the Customer Care Organization Reduced average handle time by 45% by coaching and training advocates in "one-call" resolution techniquesIncreased performance scores from 78% - 95%+ after completing new hire trainingContributed to adding consistency and validity to the National Accounts curriculum nationwide by working directly with curriculum developersParticipated in multiple team projects that continually streamline current curriculum to adequately cover the constant change of the wireless industryFacilitated Business training for National Accounts Representatives Conducted needs assessment for performance opportunities to meet and exceed organizational objectives through individual development