Karen Stein Email & Phone Number

Oakland, Ca, Us

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Primitive LogicSenior Office Specialist, Jun 2017 – Present - Employment Hardworking, loyal professional with excellent interpersonal communication skills. First point of contact for all employees as well as visitors to the office. Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space. Ensure efficient office operations through organized management methods.• Opening and closing of office• Tracking/Ordering supplies for the entire office• Answering phones and directing/screening calls• Point of contact for building facilities 2 days a week• Direct support for our Executive Assistant• Perform monthly AED checks • Scheduling and keeping up on CPR/First Aid certifications for SF Office employees• Maintaining the copiers (ordering ink, waste toner, scheduling cleanings)• Creating the weekly communication- Company Newsletter via AutoPilot• Schwag - planning, ordering, tracking, maintaining inventory.• Maintenance of company rewards program via FOND • Company recognition: employee milestones, birthdays, and life events are recognized via cards and gifts.• Support for our HR: Onboarding/Offboarding, Sending new hires their first day paperwork and schwag & mailing laptops and assets • Management of Company Calendar• Annual Company Meeting Planning and point of contact.

San Francisco Bay Area

Hilton San Francisco Union Square 2016 - 2017Sales CoordinatorProvides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed. • Assisted multiple Sales Managers in high demanding and fast paced work environment• Coordinated and create proposals, contracts, and handle confidential documents for clients• Communicate with professional business/organization leaders and planners to bring full satisfaction with the hotel• Operated Hilton On-Q system (Delphi) and professionally utilize Microsoft programs to perform work duties• Developed analytical reports to record and forecast business events’ partial and total revenue-Assisted multiple Sales Managers in high demanding and fast paced work environment• Communicated with professional business/organization leaders and planners to bring full satisfaction with the hotel.• Operated Hilton On-Q system (Delphi) and professionally utilize Microsoft programs to perform work duties• Developed analytical reports to record and forecast business events’ partial and total revenue• Responsible for TripAdvisor reviews responses and follow up ‘make it right’ processes

San Francisco Bay Area

LesConcierges Service Quality Trainer| Corporate Concierge 2013-2016Core Responsibilities: Train, coach, monitor, provide timely feedback and develop each concierge. In addition, this position partners directly with the management team to ensure all service levels in contracts are met, which includes, but is not limited to:• Monitored and reported on individual and team performance to management, as well as conducted conference meetings with contracted clients. Maintaining “Service Beyond Expectations” standards through coaching, training, mentoring and developing concierges’ abilities to meet contractual obligations.• Drove customer service focus by implementing and maintaining industry best practices.• Provided service quality evaluations through call and fulfillment monitoring and scoring. Year-to-date overall team scores were 90%; 5% above the required minimum score needed for the account.• Identified areas for improvement and providing resolution, including individual and team performance improvement plans.• Hosted weekly Quality Assurance Meetings and Training Metrics Review Meetings with clients and LesConcierge’s leadership team.• Analyzed both commendation and escalation data and entering into key trends reports. • Conducted structured feedback for individual and group couching sessions.• Provided all initial account training to new employees.• Developed and facilitating ongoing training to further enhance the knowledge and expertise of all concierges, based on observations, metrics and trends. • Negotiated contracts to leverage company financial success. Meeting compliance for these contracts.

San Francisco Bay Area

LesConcierges—San Francisco, CATravel Lead | Corporate Concierge 2010-2013Core Responsibilities: Provide exceptional travel related services to card members while maintaining the Payment Card Industry Data Security Standard (PCI). Establish and utilize vendor relationships to leverage opportunities for the company; such as, additional benefits, and VIP status for guests and competitive pricing. Additional responsibilities include:• Trained colleagues in the use of booking tools and strategizing to increase commission intake.• Served as priority go-to person for high-profile clients or complicated travel requests.• Provided exceptional hands-on service via phone and email, assisting clients with travel arrangements, dining recommendations and reservations, event planning, research, personal services, and all other requests.• Conducted research based on unique client profiles and executing on customers’ specific requirements. • Provided Program Benefit Support, communicating LesConcierges’ unique value to clients. • Processed redemptions and statement credits. • Developed and maximizing business relationships within the travel, dining, luxury goods, and services industries. • Shared insights and feedback received through client member interaction with management.

San Francisco,Ca

Core Responsibilities: Manage concierge desk, train new hires and supervise employees, including:• Assisted hotel guests with requests for: restaurant recommendations, dining reservations, event tickets, access to personal services, and providing general information about San Francisco. • Secur3e professional contacts within the dining, luxury goods, entertainment, and personal services industries. • Leveraged business relationships to accommodate requests of guests and ensuring a premium-level experience during their stay at The Sir Francis Drake.

Claremont Hotel Berkeley Ca, Sonoma And St.Helena Locations As Well

Art & Jewelry Consultant 2007 – 2008Spirits in Stone (Claremont Hotel) —Berkeley, CASales Associate art and jewelry. Delivered exceptional customer service. Accepted payments, balanced cash register, and prepared bank deposits according to cash handling policies. Assisted guests of hotel with tourist information.

Oakland Ca 94611

Responsible for registering over 1,000 children each year, including club,district and league registration process. Managed online and in person registration, recruited coaches and oversaw the formation of teams. Would receive up to 20,000 + emails with in a two month period.

281 Santa Clara Ave Oakland, Ca 94610

Montessori teacher preschool and Kindergarten.

Emeryville Ca

In charge of purchasing, and displaying toys for Emeryville location.Worked with Fisher Price, Habro, Gund, Tonka, Madam Alexander, Raffi, Brio, Little Tikes, and many other companies.

Montessori Teaching Certificate, Early Childhood Education And Teaching

Activities and Societies: Maria Montessori School of the Golden Gate Teaching Credential, 1990

Under Graduate Courses, General Education

Under Graduate Courses, General Education

Education record