Karen Stein Email & Phone Number

Oakland, CA, US

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Primitive LogicSenior Office Specialist, Jun 2017 – Present - Employment Hardworking, loyal professional with excellent interpersonal communication skills. First point of contact for all employees as well as visitors.
• Opening and closing of office
• Tracking/Ordering supplies for the entire office
• Answering phones and directing/screening calls
• Point of contact for building facilities 2 days a week
• Direct support for our Executive Assistant

San Francisco Bay Area

• Hilton San Francisco Union Square 2016 - 2017Sales CoordinatorProvides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing.
• Assisted multiple Sales Managers in high demanding and fast paced work environment
• Coordinated and create proposals, contracts, and handle confidential documents for clients
• Communicate with professional business/organization leaders and planners to bring full satisfaction with the hotel
• Operated Hilton On-Q system (Delphi) and professionally utilize Microsoft programs to perform work duties
• Developed analytical reports to record and forecast business events’ partial and total revenue-Assisted multiple Sales Managers in high demanding and fast paced work environment

San Francisco Bay Area

• LesConcierges Service Quality Trainer| Corporate Concierge 2013-2016Core Responsibilities: Train, coach, monitor, provide timely feedback and develop each concierge. In addition, this position partners directly with.
• Monitored and reported on individual and team performance to management, as well as conducted conference meetings with contracted clients. Maintaining “Service Beyond Expectations” standards through coaching, training.
• Drove customer service focus by implementing and maintaining industry best practices.
• Provided service quality evaluations through call and fulfillment monitoring and scoring. Year-to-date overall team scores were 90%; 5% above the required minimum score needed for the account.
• Identified areas for improvement and providing resolution, including individual and team performance improvement plans.
• Hosted weekly Quality Assurance Meetings and Training Metrics Review Meetings with clients and LesConcierge’s leadership team.

San Francisco Bay Area

• LesConcierges—San Francisco, CATravel Lead | Corporate Concierge 2010-2013Core Responsibilities: Provide exceptional travel related services to card members while maintaining the Payment Card Industry Data Security.
• Trained colleagues in the use of booking tools and strategizing to increase commission intake.
• Served as priority go-to person for high-profile clients or complicated travel requests.
• Provided exceptional hands-on service via phone and email, assisting clients with travel arrangements, dining recommendations and reservations, event planning, research, personal services, and all other requests.
• Conducted research based on unique client profiles and executing on customers’ specific requirements.
• Provided Program Benefit Support, communicating LesConcierges’ unique value to clients.

San Francisco, CA

• Core Responsibilities: Manage concierge desk, train new hires and supervise employees, including:
• Assisted hotel guests with requests for: restaurant recommendations, dining reservations, event tickets, access to personal services, and providing general information about San Francisco.
• Secur3e professional contacts within the dining, luxury goods, entertainment, and personal services industries.
• Leveraged business relationships to accommodate requests of guests and ensuring a premium-level experience during their stay at The Sir Francis Drake.

Claremont Hotel Berkeley Ca, Sonoma And St.Helena Locations As Well

Art & Jewelry Consultant 2007 – 2008Spirits in Stone (Claremont Hotel) —Berkeley, CASales Associate art and jewelry. Delivered exceptional customer service. Accepted payments, balanced cash register, and prepared bank deposits according to cash handling policies. Assisted guests of hotel with tourist information.

Oakland Ca 94611

Responsible for registering over 1,000 children each year, including club,district and league registration process. Managed online and in person registration, recruited coaches and oversaw the formation of teams. Would receive up to 20,000 + emails with in a two month period.

281 Santa Clara Ave Oakland, CA 94610

Montessori teacher preschool and Kindergarten.

Emeryville Ca

In charge of purchasing, and displaying toys for Emeryville location.Worked with Fisher Price, Habro, Gund, Tonka, Madam Alexander, Raffi, Brio, Little Tikes, and many other companies.

Montessori Teaching Certificate, Early Childhood Education And Teaching

Activities and Societies: Maria Montessori School of the Golden Gate Teaching Credential, 1990

Under Graduate Courses, General Education

Under Graduate Courses, General Education

Education record