➤ Collaborating with the Northern Virginia Regional Commission regarding program updates for the national database.➤ Maintaining the local CAREWare 6.0 client database by entering new and historical client/account information.➤ Verifying entered client and account data by reviewing, correcting, deleting, or re-entering data to ensure accuracy.➤ Comparing client data in 2 differing databases and identifying missing data elements to resolve incomplete information.➤ Identifying quality control processes and creating standard and custom reports for multiple programmatic requirements.➤ Collaborating with the Care Management Director to set, implement, and analyze yearly quality benchmarks and KPIs.➤ Maintaining Care Management operations by following policies and procedures and reporting needed changes/updates.➤ Ensuring required updates of software and training Care Management staff to implement necessary modifications.➤ Observing the dignity, confidentiality, and privacy of patients based on HIPAA requirements and organization policies.➤ Providing educational resources to the Care Management staff in collaboration with the Care Management Director.➤ Collaborating extensively with partner organizations including insurance companies and other community resources.➤ Effectively communicating patient care needs to maintain continuity of care and assisting with new staff orientation.➤ Complying with all applicable infection prevention and control measures as required for all HCHC employees.

➤ Ensured that all District Court criminal case files were accurately scanned and uploaded into the state judicial database.➤ Created and maintained detailed, organized case files on each child served with CSA funds and maintained file integrity.➤ Maintained open, positive communication with Foster Care, Foster Care Prevention, and Juvenile Probation agencies.➤ Worked closely with City and County Schools and the Community Services Board as well as all service providers.➤ Entered pertinent data into Thomas Brothers software such as vital child information and services being received.➤ Coded and generated all purchase orders and group vouchers for services that were approved by FAPT and CPMT.➤ Maintained and updated case files in Thomas Brothers by processing change reports and officially closing out cases.➤ Served as point-of-contact for all referrals to FAPT and assembled and distributed FAPT packets for team members.➤ Provided training for case managers, stakeholders, and outside agencies and ensured certifications were maintained.➤ Monitored that all CANS assessments were entered, completed, and closed in the CANVaS 2.0 system in a timely way.

➤ Managed a budget of $3M from federal funding and several utility companies and an additional $5M budget for ARRA.➤ Co-designed a Microsoft Access database specific to program needs regarding purchase, transfer, and use of inventory.➤ Purchased various products for inventory as well as verified and authorized payment for associated invoices.➤ Efficiently tracked physical inventory and costed out completed jobs for invoicing on a daily basis.➤ Kept track of extensive tool and equipment inventory for all fleet vehicles and multiple warehouse locations.➤ Compiled and submitted data required for numerous reports regarding funding and submitted at federal and state levels.➤ Utilized a complex state-run database to enter all job measures and costs to verify compliance with funding requirements.➤ Worked closely with Fiscal Department regarding monthly revenue and expense reports and provided auditing support.➤ Communicated with clients to address issues and created a comprehensive filing system for accounting and inventory.➤ Designed and updated forms and worked with a consultant to create a new database for the client information files.➤ Processed applications for weatherization work, obtained approvals, and prepared work and schedules for crews.➤ Responded to state-issued customer satisfaction surveys regarding services rendered by the program to clientele.➤ Nominated for and received a super merit raise increase in 2003 based on high quality of work and customer service.

➤ Administrative Assistant – Playworld Systems – 1995 to 1999➤ Advanced New Business Specialist, Client Service Representative – The Prudential Insurance Company of America – 1988 to 1994➤ Administrative Assistant/Bookkeeper – The Advertising Advantage – 1991 to 1994