Karen Usher

Karen Usher Email and Phone Number

Director’s PA and Office Manager at Copper Jax Contract Maintenance Ltd @ Copper Jax Contract Maintenance Ltd
Karen Usher's Location
Chatham, England, United Kingdom, United Kingdom
About Karen Usher

With a strong background in both customer service and administrative roles, I pride myself on delivering an efficient, professional service. As a leader, I’m confident delegating work across multiple teams and providing coaching to ensure that we provide consistently excellent performance.Colleagues would recommend me for my ability to communicate and build relationships with a diverse range of people, both internally and externally, as well as for my strong organisational skills. I consider that I make sound decisions, even when under pressure, and have a proactive, calm approach to problem solving and complaint handling. I additionally have experience in receptionist, secretarial and account management roles. Please feel free to contact me through LinkedIn, and I’ll get straight back to you.

Karen Usher's Current Company Details
Copper Jax Contract Maintenance Ltd

Copper Jax Contract Maintenance Ltd

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Director’s PA and Office Manager at Copper Jax Contract Maintenance Ltd
Karen Usher Work Experience Details
  • Copper Jax Contract Maintenance Ltd
    Administrative
    Copper Jax Contract Maintenance Ltd Jun 2022 - Present
  • Currently Seeking New Opportunities And Looking For The New Adventure
    Administrative Specialist
    Currently Seeking New Opportunities And Looking For The New Adventure Mar 2022 - Present
    Chatham
  • Hermes
    Customer Resolution Advisor
    Hermes Sep 2020 - Mar 2022
    Chatham, England, United Kingdom
  • Sinclair & Rush Ltd
    Customer Service Representative
    Sinclair & Rush Ltd Jan 2011 - Sep 2020
  • Sinclair & Rush Ltd
    Customer Service Representative (Uk & Row)
    Sinclair & Rush Ltd Jan 2011 - Sep 2020
    Maidstone/ Rochester
    My current role involves handling customer queries, issues and complaints to ensure fast, professional resolution. I also support the Account Managers with day-to-day processes.Our reputation is built on meeting customer expectations and service standards, so I’m committed to ensuring that pricing, lead times, freight costs and account terms are correct to enable successful order fulfilment. I liaise extensively with both internal and external stakeholders.Financial acumen is vital in this role, as I’m responsible for creating credit notes and taking payments via Sage Pay. As a senior member of the team I often lead the customer service department in the Manager’s absence, with responsibility for delegating duties and providing coaching to new starters.

Karen Usher Skills

Leadership Enquiry Handling Secretarial Skills Public Speaking Account Management Sales Customer Liaison Team Leadership Microsoft Office Microsoft Word Microsoft Excel Supervisory Skills Administration Training Customer Service Order Fulfillment Process Implementation Decision Making Attention To Detail Management Problem Solving Reception

Frequently Asked Questions about Karen Usher

What company does Karen Usher work for?

Karen Usher works for Copper Jax Contract Maintenance Ltd

What is Karen Usher's role at the current company?

Karen Usher's current role is Director’s PA and Office Manager at Copper Jax Contract Maintenance Ltd.

What skills is Karen Usher known for?

Karen Usher has skills like Leadership, Enquiry Handling, Secretarial Skills, Public Speaking, Account Management, Sales, Customer Liaison, Team Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Supervisory Skills.

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